Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We back our service with a satisfaction guarantee

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we respect your privacy and do not ask for COVID-19 vaccination status

Question 3

How did you decide to get into your line of work?

Accepted Answer

We started this business out of a passion for cleanliness, attention to detail, and helping people enjoy fresh, stress-free spaces. Seeing the difference a professional clean makes — especially during end of lease moves — really inspired us to build something reliable and customer-focused

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite stories is from a customer who was so stressed about their end of lease inspection — they were sure they’d lose their bond. After our team finished the clean, they not only got their full bond back but also received compliments from the real estate agent. Moments like that remind us why we do what we do!

Question 5

What do you like most about your job?

Accepted Answer

Making spaces shine and helping people stress less

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about their experience, what's included in the service, and if they offer any guarantees. Clear communication upfront makes all the difference

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do you guarantee your work? A: Yes, we offer a satisfaction guarantee and free rectification if needed.  Q: Do you bring your own supplies and equipment? A: Absolutely — we come fully equipped with professional tools and eco-friendly products.  Q: How long will the clean take? A: It depends on the size and condition of the property, but we’ll always give you a clear time estimate before we begin.  Q: Is carpet cleaning included? A: Carpet cleaning is available as an extra and can be added to your package.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take pride in our attention to detail, always show up on time, and stand by our work with a satisfaction guarantee. Our goal is simple — to leave every space spotless and every customer happy

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Detail-focused, trustworthy, and committed to your satisfaction

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the property size, type of cleaning required, any extras like carpet or window cleaning, and the condition of the space.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear the space by removing personal items and clutter to reduce cleaning time.  Handle small tasks like washing dishes or taking out the trash beforehand.  Combine services (e.g., end of lease plus carpet cleaning) for discounted package rates.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers receive a flat $100 AUD off our end of lease cleaning services. . Please mention you found us on Oneflare when booking to redeem this offer.

Question 13

What makes your pricing competitive?

Accepted Answer

We offer quality, detailed cleaning with transparent pricing and no hidden fees.

Question 14

How do you normally charge for your service?

Accepted Answer

We charge based on the scope of work, not by the hour, to ensure fair and accurate pricing for each job

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has extensive experience in cleaning, plus training in the latest cleaning techniques and use of advanced products to deliver top-quality results.

Sparkle Space Cleaning

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