Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, my business is fully insured with public liability insurance, and I do guarantee my work. If you’re not completely satisfied, I’ll happily return to make sure everything meets your expectations.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, I don’t require customers to share their COVID-19 vaccination status. I’m happy to follow safe practices such as wearing masks, sanitising, and keeping good hygiene to ensure everyone feels comfortable.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

I follow strict COVID-19 safety measures to protect both myself and my customers. This includes wearing a mask if needed, frequent hand sanitising, maintaining social distancing where possible, and sanitising equipment before and after use.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I decided to get into this line of work because I enjoy creating clean, comfortable, and welcoming spaces for people. I take pride in paying attention to the details that make a real difference, and I love seeing the satisfaction on my clients’ faces when a job is done well.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes! I once helped a client who had been struggling to keep up with cleaning due to a busy schedule. After the first session, they were so relieved and happy with how fresh and organised their home felt—they even said it felt like a weight had been lifted. Moments like that make my work really rewarding!

Question 6

What do you like most about your job?

Accepted Answer

What I love most about my job is seeing the transformation I can make in someone’s space. Turning a messy or stressful area into a clean, organised, and welcoming environment is incredibly satisfying, and knowing it makes my clients happy makes it even better.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

• Are you insured and do you guarantee your work?  • What’s included in your service and pricing?  • Can you share reviews or references?  • What safety measures do you follow?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you insured and do you guarantee your work? Yes, I’m fully insured with public liability insurance, and I guarantee my work. If you’re not satisfied, I’ll happily return to make it right.  2. What services are included? I provide thorough cleaning, including kitchens, bathrooms, living areas, and bedrooms. I can also do extra services like oven and fridge cleaning—just ask!  3. How do you charge—hourly or per job? I offer both options. Hourly rates cover standard cleaning, while fixed prices can be arranged for specific jobs or recurring services.  4. What COVID-19 measures do you follow? I follow strict safety measures: wearing masks if needed, frequent hand sanitising, sanitising equipment, and maintaining good hygiene practices.  5. Can I trust you in my home? Absolutely. I’m professional, reliable, and take great care in respecting your space. I’m happy to provide references from satisfied customers.  6. Do you bring your own cleaning supplies? Yes, I bring all necessary cleaning supplies and equipment, but I can also use your preferred products if requested.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I’m reliable and trustworthy because I take pride in my work, always show up on time, and pay close attention to detail. I’m fully insured, I guarantee my work, and I treat every home with respect, as if it were my own. My clients’ satisfaction and trust are my top priorities.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire me because I combine experience, attention to detail, and reliability. I’m fully insured, guarantee my work, and go the extra mile to make sure every space is cleaned to the highest standard. I treat every home with care and respect, and my goal is always to leave clients happy and stress-free.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. The size of the property (number of bedrooms, bathrooms, living areas).  2. The type of cleaning required (standard or specific tasks like oven or fridge cleaning).  3. How frequently the service is needed (one-off, weekly, fortnightly, etc.).  4. Any special requirements or concerns (pets, delicate surfaces, COVID-19 considerations).  5. The location, so I can factor in travel time if necessary.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Declutter first: Remove personal items, laundry, and clutter from surfaces and floors. This lets me focus on cleaning rather than moving things around.  2. Identify priority areas: Let me know which rooms or tasks are most important so we can focus time and resources efficiently.  3. Maintain basic cleaning in between visits: Simple daily habits like wiping counters, washing dishes, or sweeping can reduce the overall time needed for each cleaning session.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! For Oneflare customers, I’m offering a special welcome discount on your first cleaning session. It’s a great way to try my service and see the sparkle for yourself. Please contact me to find out the current offer!

Sparkle Ninjas Cleaning Service

Rating summary

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Sparkle Ninjas Cleaning Service Verified Business

Rating summary

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Sparkle Ninjas Cleaning Service