Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes! All our photographers are covered by public liability, professional indemnity and equipment damage insurance. We also offer a comprehensive satisfaction guarantee on all our shoots.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It all started in University when we did Masters of Directing and Screen Writing. I then also did Visual Advertising and got a big team together which then became what now called Sorted.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, there's many of those. We post them in our blog on our website. Please check out sortedmedia.com.au and click on "News"

Question 4

What do you like most about your job?

Accepted Answer

The clients! We love working with our clients, from first phone consultation right through to shooting the event, editing, and delivering our awesome photos and videos.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Ask about experience 2. Ask about equipment 3. Ask about the knowledge of the type of photography & videography etc

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are all packages customisable? Absolutely!  How many photographs do we get? Generally we deliver around 100 edited photographs per hour.  How long does it take to get our photographs? Up to 48 hours after your event.  How long does it take to get our videos? Up to 3 days after your event.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team is extremely experienced - our videographers + photographers have a combined 30 years experience, and we have a dedicated studio manager who is available full time to support our clients. Also our awesome examples, and five star reviews, speak for themselves!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

- Customer can book us in less than 2 minutes and receive an instant confirmation straight away - No need to wait for a quote - Our rates are much typically much cheaper than a studio with high overheads, but we offer the same if not better quality  - We have price packages that are cheap and easy t

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We only need to know where, when and how long you'd like to book one of our photographers for! Simple, quick and easy.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Prepare for the shoot 2. Be on time 3. Provide us with examples 4. Think of possible shoot locations

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Of course!  Please get in touch with us through our website www.sortedmedia.com.au and say that you found us on Oneflare to receive your discount

Question 12

What makes your pricing competitive?

Accepted Answer

Our rates are typically more affordable than anywhere else in Sydney.   Starting from $129 for a 1 hour shoot, you get high-quality and professional photography.   You can book a 2 hour shoot for only $239  For more details about our rates, check out www.sortedmedia.com.au

Question 13

How do you normally charge for your service?

Accepted Answer

- You have two options:  1. Book and pay online on our website www.sortedmedia.com.au 2. Call us and pay over the phone  - You pay for your shoot upfront as part of the booking process - this is so that we can reserve our photographer’s availability for you.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have over 20 years of experience and we specialise in the following types of Photgraphy & Videography: - Event - Graduation - Portrait - Fashion - Product - Food - Family - Real Estate - Media - Party - Wedding or Engagement - Cars & Boats

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our photographers have been selected through an intensive application process. They are assessed on their portfolios and equipment, with DSLRs that can shoot RAW at a minimum.

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