Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have 5 million dollars public liability insurance and 1 year install warranty. The panels have a 25yr performance warranty 10 yr Chub insurance international warranty and our inverters have 10 yr warranties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The price of power is increasing at a rapid rate and solar is the way of the future helping people save money and the environment has increased our passion from day one.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Having a meal out with a number of customers has been great fun and keeping in contact through Facebook. Its a good feeling when people know what we are about and trust can be rare these days

Question 4

What do you like most about your job?

Accepted Answer

We have met great people from a broad range of cultures and backgrounds, the unexpected friendships we have gained along the way has made it rewarding and given us the opportunity to learn from other people.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always check the internet for bad feedback on the business you are considering. Do your own research on the information you have received. Always go with your gut and never give money up front.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will i save per yea5r on my power bill? It depends on the system size, the rate from your power company, the products performance and your usage. You can eliminate your entire power bill or save hundreds per year and we will advise you at the start of the process.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have designed and installed over 1100 solar systems state wide. Our main focus is customer service and quoting our price and sticking to it, which we have successfully done with very happy customers. We are firm believers in treating others the way you would like to treated.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a family owned and run business, we do onsite inspections obligation free and let potential customers know that they deal with us directly. The important point is our customers know they are not numbers in a line.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Installation of solar panels should always be done on the Nth Or West facing roof. We need to look at your roof and see if you have enough roof space for install and we guide you on the systems that will and wont fit. Double story homes have and extra cost of $200. Flat roofs need pitch rails and cost extra depending on the amount of panels we install. Then we can provide a quote and we 100% always honor the quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Unplug appliances you don't use. If you have old appliances with low star ratings the government will give you a rebate to update them. Most people have off peak on weekends try and do your washing in the off peak time frames.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our prices are great but we can offer you $150 discount on any system you purchase. We offer a $150 referral fee to our customers if we install a system from the referral.

Question 12

What makes your pricing competitive?

Accepted Answer

We have great wholesale prices for our products and with our knowledge we only install clean energy council approved products. We install the highest efficient products and give you a great price.

Question 13

How do you normally charge for your service?

Accepted Answer

You pay in full on the day install is completed we dont take deposits Once we receive confirmation to go ahead with install we give you a set install date between 7-9 am depending on the weather. install only takes 1-2 days depending on the size of your system and weather conditions.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We design and install solar PV systems, the quality of our materials and install techniques are second to none. We focus on grid connecting our customers but we  can assist with off grid products as well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our installers are clean energy council accredited  With over 1100 solar installs completed we have dealt with tight roof spaces, over 45 degree roof pitches, split systems, delicate roof materials, completed jobs others turned down because it required more work and dealt with all the power companies on behalf of our customers and continue to do so.

Solar Light Australia

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