Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business and we take great pride in the quality of our work. All our services are backed by a satisfaction guarantee — if something isn’t up to standard, we’ll return promptly to fix it at no extra cost. Your peace of mind and trust are our top priorities.

Question 2

What do you like most about your job?

Accepted Answer

We love transforming homes and making people happy. Nothing is more rewarding than seeing a client’s reaction after a complete bond clean — especially when the agent says “everything looks perfect.”

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are a local, family-run business that genuinely cares about every job we do. We work in close collaboration with leading real estate agencies such as Ray White, LJ Hooker, Harcourts and Professionals, so we know exactly what standards they expect for bond cleaning and property presentation. Our reputation is built on reliability, attention to detail, and trust.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we usually need:  The size of the property (number of bedrooms and bathrooms)  Whether it’s furnished or empty  The overall condition and any special requests (e.g. oven, walls, windows, garden) Photos are always helpful so we can give a fair, transparent estimate.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Remove personal items and furniture before we arrive.   2. Let us know if certain areas don’t require cleaning (e.g. garage, patio, or shed).   3. Combine multiple services (cleaning + gardening or painting) for a discounted rate.

Question 6

What makes your pricing competitive?

Accepted Answer

We offer fair and transparent pricing with no hidden costs. Because we understand the requirements of local agencies, we work efficiently and professionally to deliver excellent results that meet inspection standards — at affordable rates.

Question 7

How do you normally charge for your service?

Accepted Answer

We usually charge per job, so customers know the total cost upfront.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in Bond Cleaning, Gardening, and Painting Services. We’re also experienced in Real Estate Pre-Inspection and Exit Cleans, working closely with local property managers to ensure properties are spotless and ready for approval.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 5 years of experience in residential and commercial cleaning. Our team understands Real Estate industry standards and collaborates with agencies such as Ray White, Harcourts, LJ Hooker, and Professionals. We are detail-oriented, punctual, and always go the extra mile to make sure every property shines.

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