Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for public liability $10,000,000 and transit insurance for $100,000  Workers compensation  , and full truck comprehensive insurance .

Question 2

How did you decide to get into your line of work?

Accepted Answer

Wanted to keep fit and active loved the challenge . I wanted to run my own business and have done now for 23 years .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite story is every customer with a positive experience there are so many far to many to list here. I always get the comment you guys are the best since there last move experience .

Question 4

What do you like most about your job?

Accepted Answer

Meeting different people every day and they always have a smile on their face at the end of the job .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are there any hidden extras .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much ? well there are many aspects of moving house so feel free to ask questions to Gavin on 0412574276

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have many happy customers who would recommend  us to others and check our testimonials on our web site . We are professional in all aspects of removals and have a proud reputation for no damage and arriving on time .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take extreme care with your furniture and can assemble and disassemble all furniture items . On time on budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Your move date , access information do you have overhanging trees in your driveway , we need a full inventory list of items being moved ,single story or 2 story or stairs leading up to home , is the block flat and level , are there any restrictions on the roads for our truck size in your area.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way to save money is be ready , have all boxes taped up in a easy to trolly position at chest high ,make sure all furniture is empty have all small items packed in boxes including pictures wrapped in bubble wrap , have all entrance and walkways clear have your car out of the driveway .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free TV box on all moves and free Porta robes on all moves . The month of october we are offering one flare customers a very special hourly rate .

Question 12

What makes your pricing competitive?

Accepted Answer

Compared to the BIG 4 companies we are 30% lower in cost . Ask for a quote you will find us very competitive .

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly charge for local work and fixed price for interstate moves with an on site inspection . We do pool table disassembly and reassemble minimum cost is $850.00 .

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in long distance moves with 94 cubic metres of space available plus any kind of assembly or disassembly.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experience is currently over 8000 moves performed no major incidents to date we pack to AFRA trained standards .

Snappy Removals

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