Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes – SmartBooks Hub is fully insured with professional indemnity cover. We also stand by the accuracy and integrity of our work, so you can trust your bookkeeping and BAS lodgements are in safe hands.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No – we don’t require vaccination status. We can work completely online, making it easy and safe for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We provide contactless services with secure online platforms like Xero, MYOB, and QuickBooks. All client data is handled safely and confidentially.

Question 4

How did you decide to get into your line of work?

Accepted Answer

With over 10 years in accounting and bookkeeping, I saw how many businesses were stressed about compliance and record-keeping. I wanted to make the process simple, accurate, and stress-free — so SmartBooks Hub was born.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my early clients came to me overwhelmed with overdue BAS and payroll issues. Within weeks, we cleaned up their books, set up proper systems, and gave them peace of mind. Seeing their relief reminded me why I love what I do!

Question 6

What do you like most about your job?

Accepted Answer

Helping business owners feel confident with their numbers. I love seeing the stress lift off their shoulders when everything is organised and up to date.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured and licensed?  How many years of experience do you have?  What software do you work with?  Can you provide references or examples of your work?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do BAS/IAS lodgements? – Yes, I am a registered BAS Agent.  Which software do you work with? – Xero, MYOB, QuickBooks and software that your business uses.  Do you work with small or big businesses? – Both! From sole traders to businesses with large teams.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I’m a BAS Agent with 10+ years of accounting experience, fully insured, and committed to accuracy. My clients know I’m responsive, approachable, and take confidentiality very seriously.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

I offer personalised, hands-on support — not a one-size-fits-all approach. With both technical expertise and a genuine passion for helping businesses grow, I go the extra mile to make sure clients feel supported.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Business size (number of employees, GST-registered or not)  Which services are needed (bookkeeping, BAS, payroll, catch-up work)  Frequency of work (monthly, quarterly, or one-off)

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep receipts and invoices organised (digitally if possible).  Reconcile bank accounts regularly.  Use cloud accounting software (Xero, MYOB, QuickBooks) to reduce manual work.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! New Oneflare clients get 10% off their first 3 months of services.

Question 14

What makes your pricing competitive?

Accepted Answer

I offer clear, upfront pricing with no hidden fees. My packages are tailored to suit your business needs, so you only pay for what you actually need.

Question 15

How do you normally charge for your service?

Accepted Answer

Mostly on a fixed monthly package, but catch-up/clean-up work can be charged hourly or per project.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes – BAS/IAS lodgements, payroll processing, and bookkeeping clean-ups for businesses that are behind. I also specialise in working with growing small-to-medium businesses.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered BAS Agent  CPA Australia candidate (currently completing CPA)  Bachelor in Accounting with 10+ years experience  Expertise in Xero, MYOB & QuickBooks  Strong experience across payroll, BAS, IAS, superannuation, and compliance

Smartbooks Hub

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Smartbooks Hub Verified Business

Business contact details

Opening hours

Business description

Browse bookkeeping experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Smartbooks Hub