Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, fully insured with public liability and fully guarantee our workmanship. Unfortunately due to the nature of computers though, everything can be working and even clicking on any website, the computer can be infected.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I originally worked in signalling in the Rail industry and discovered networking and suddenly had a passion for that and that led to working with computers, then servers and they all fit together. Every day is a challenge and different and I love learning things each and every day.

Question 3

What do you like most about your job?

Accepted Answer

Flexibility with time and doing different jobs every day Helping people with technology problems and beating computer issues without having to buy new equipment, thus saving customer's money.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? Can you recommend any customers that we can contact about your work? What is your hourly rate?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How soon can you get here? I'm on my way. When will it be working again? As soon as I can get it working Send me an invoice! When I have it all working for you I will.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Simetech IT relies on our reputation and ongoing work through out customers and their friends and family to provide income. We are a small business and have a family to support also, so if we are not getting work, we will be on the street. We look after our customers like family.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Simetech IT provides a personal, easy to understand, professional I.T. support service with affordable and fair pricing for our services and supplies, with old fashioned customer service, rarely seen these days.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where you are located, when someone will be home, any logon passwords, internet access, router passwords etc. can speed support up. Have you tried turning it off and back on, does your modem / router have lights, internet access etc.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. The old saying, try turning it off and back on first, can fix many issues.  2. Make sure if something is not turning on, check you have power lights. This can be a common fault 3. If your internet is not working, check the DSL light is on steady. If flashing or off, normally means a line fault.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount on our hourly rate for customers of OneFlare The discount is not applicable to any travel charge which may be incurred of more than 30 minutes outside the Maitland area. Happy to discuss.

Question 11

What makes your pricing competitive?

Accepted Answer

We do not charge to come back if we have not fixed a problem, we initially charged for. Many others do Many businesses will charge for every minute they are working. We are flexible and charge for work done.  Happy to answer general questions also without charge.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge per hour with a minimum of one hour onsite and 1/2 an hour working remotely for once adhoc support. Business customers on monthly support agreements have discounted hourly rates.  Rates (including GST) Pensioners $88 / hr Non business customers $121 / hr Business customers $143 / hr Customers of OneFlare get a 10% discount for October  Support within 30 mins of the Maitland NSW area does not incur travel charges. Travel to Newcastle / Belmont / Doyalson / Medowie /Singleton has a $77 fee Further afield will be discussed at the time

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Getting the best performance and reliability out of customer's equipment and offering great value. Virus removal and Data recovery and protection against loss of data are our key strengths as we all know how painful it is to lose photos of love ones from a computer.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff have worked for small businesses with one or two people up to companies with over 65000 staff. Our skills range from a single computer repair through to maintaining corporate I.T. networking and servers for local government and multinational corporations.

Simetech IT Pty Ltd

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