Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am an insured business, and I take great pride in the quality of my work. I stand behind everything I do and am happy to guarantee my services to ensure your complete satisfaction and peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I genuinely enjoy working with numbers and creating order out of chaos. I saw how many business owners struggle with managing their finances and tax obligations, and I wanted to be someone they could rely on for support. There’s something incredibly rewarding about knowing that my work makes a meaningful difference, whether it’s helping clients stay compliant, giving them clarity over their finances, or simply taking the stress off their shoulders.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently, a new client told me how grateful she was to have me working on her books. She’d spoken with several other bookkeepers but said I was the only one who really listened to her needs and concerns. She’d been feeling overwhelmed, not just by her bookkeeping, but also unsure about how to stay on top of her tax obligations. After getting her accounts in order, I walked her through what she could claim, how to manage expenses better, and set her up with a plan to stay compliant. Moments like these remind me why I do what I do, not just to manage numbers, but to give people peace of mind around their finances.

Question 4

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is helping businesses navigate their financial challenges. I’m passionate about offering practical, hands-on bookkeeping and tax & accounting services that truly make a difference. It’s rewarding to know that the support I provide can help businesses grow and succeed with confidence.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask the question of the service professional if they are insured. This is very important when handling your accounts.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers like to know how they get their paperwork to me. I’m quite flexible because I understand everyone’s situation is different. I am a fully mobile bookkeeper/ tax accountant, so I can collect my clients' paperwork either monthly or quarterly at a time that suits them or for added convenience, I also offer digital options, where you can email scanned documents, upload them to a shared folder, or even send photos from your phone. I make the process as easy and convenient as possible to ensure a smooth bookkeeping process and accurate tax preparation is done without added stress.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me a reliable and trustworthy tax agent is my deep understanding of business needs and the critical importance of confidentiality. I handle all client information with the utmost care and discretion. Accuracy and compliance are my top priorities, ensuring your finances, and tax obligations are managed correctly and lodged on time. I’m committed to clear communication and personalised service, so you can trust me to manage your bookkeeping and tax matters professionally and reliably.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As an experienced bookkeeper and tax accountant, I don’t just manage your numbers, I provide valuable insights and practical suggestions to help you run your business more efficiently and profitably. My affordable packages are tailored specifically to suit the needs of all businesses, ensuring you get excellent value without compromising quality. Above all, I’m known for being reliable, trustworthy, and committed to delivering accurate, timely service that gives you peace of mind and supports your business growth

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically I ask the following: - Are they a company or a sole trader? - Do they have employees? - Are they on the cloud/ online and which software do they currently use? - What specific needs do they require from me as their bookkeeper? - Are they up to date in lodging their BAS's? - Have you lodged tax returns in the past, or is this your first time? - Are there any business or investment income streams (e.g. rental property, crypto, dividends, trusts)? - Do you have previous years to catch up on, or any amendments needed?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. I can do an overview of their expenses that they have currently been claiming and make sure they are taking advantage and claiming all they're entitled to. 2. Make sure that their business structure has been set up correctly. 3. Check that all ATO lodgements have been lodged and up to date.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to offer Oneflare customers my first initial consultation FREE of charge.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because I have researched the current rate of a bookkeeper/tax accountant to ensure that I have not overpriced my services.

Question 13

How do you normally charge for your service?

Accepted Answer

I offer competitive pricing that reflects the professionalism, accuracy, and quality of service I provide. My rates are designed to be fair and aligned with the current market, ensuring you receive excellent value without compromising on the standards you deserve.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in bookkeeping, and Accounting & Tax Services for businesses of all sizes, ranging from large companies to small businesses and sole traders. My clients come from a variety of industries, including real estate, retail, food and beverage, NDIS, and more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 9 years of hands-on experience in bookkeeping and accounting, I am a fully qualified CPA (Certified Practising Accountant). This means I bring not only strong technical expertise but also a commitment to the highest professional standards.  My experience covers: Tax returns for individuals, partnerships, trusts, and companies Day-to-day bookkeeping Financial reporting and management Tailored accounting advice for businesses of all types

Shoebox Books & Tax Brisbane West

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Shoebox Books & Tax Brisbane West Verified Business

Business contact details

Business description

Browse tax accountant experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Shoebox Books & Tax Brisbane West