Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am an insured business, and I take great pride in the quality of my work. I stand behind everything I do and am happy to guarantee my services to ensure your complete satisfaction and peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was drawn to bookkeeping because I genuinely enjoy working with numbers and creating order out of chaos. There's something incredibly rewarding about knowing that my work has made a meaningful difference for someone whether it’s helping them stay compliant, giving them clarity over their finances, or simply taking the stress off their shoulders.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer stories always involve hearing positive feedback from my clients. One of my new clients recently told me she was so happy to sort her books and was incredibly grateful that I was working on them. She had interviewed several other bookkeepers and felt that I was the only one who truly listened to her needs and concerns. Moments like these remind me why I do what I do, not just to manage numbers, but to give people peace of mind around their finances.

Question 4

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is helping businesses navigate their financial challenges. I’m passionate about offering practical, hands-on bookkeeping that genuinely make a difference. It’s incredibly rewarding to know that the support I provide helps businesses stay on top of their finances, lodge their BAS on time, and feel confident in their numbers. When business owners understand where they stand financially, they can plan ahead, grow their business, and make decisions with clarity and confidence

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask the question of the service professional if they are insured. This is very important when handling your accounts.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many clients ask how to send their documents, and the good news is, everything can be handled digitally. You can:  • Email scanned files • Upload documents to a secure shared folder • Snap a photo of receipts or invoices using a connected app  Everything stays organised, secure, and easy to access, saving you time and hassle. We work with trusted cloud-based platforms like Xero, QuickBooks Online, and MYOB, depending on your business needs. These tools allow us to collaborate in real time and give you instant access to your financial data.  Prefer face-to-face? We can absolutely arrange to meet in person, whatever works best for you.  Q2. How often will I hear from you? What’s the communication process like? That’s another common question. I provide regular updates based on your selected package, whether that’s weekly, monthly, or quarterly. You’ll always know where things stand, and you’re welcome to contact me anytime via email or message. I value clear, consistent communication to keep everything on track.  Q 3. Can I customise my bookkeeping package? Absolutely. I offer fixed-cost business packages designed to deliver value while making bookkeeping simple. You can add and customise your package to suit your business needs and your budget

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me the most reliable person for this job is my unwavering commitment to accuracy, confidentiality, and delivering results on time. I don’t just process numbers, I take full ownership of your financial records, ensuring everything is precise and compliant.   Business owners trust me because I consistently meet deadlines, proactively identify issues before they become problems, and communicate clearly every step of the way. My hands-on approach means I’m always accessible and responsive, providing personalised service tailored to your unique needs.   You can have peace of mind knowing your finances are managed professionally and with expert care.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As an experienced bookkeeper, I don’t just manage your numbers, I provide valuable insights and practical suggestions to help you run your business more efficiently and profitably. My affordable packages are tailored specifically to suit the needs of all businesses, ensuring you get excellent value without compromising quality. Above all, I’m known for being reliable, trustworthy, and committed to delivering accurate, timely service that gives you peace of mind and supports your business growth

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically, I ask the following: - Are they a company or a sole trader? - Do they have employees? - Are they on the cloud/ online and which software do they currently use? - What specific needs do they require from me as their bookkeeper? - Are they up to date in lodging their BAS's?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. I can do an overview of their expenses that they have currently been claiming and make sure they are taking advantage and claiming all they're entitled to. 2. Make sure that their business structure has been set up correctly. 3. Check that all ATO lodgements have been lodged and up to date.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to offer Oneflare customers my first initial consultation FREE of charge.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because I have researched the current hourly rate of a bookkeeper to ensure that I have not overpriced my services.

Question 13

How do you normally charge for your service?

Accepted Answer

I offer either weekly or monthly packages or my hourly rate of $80 p/h + GST.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in bookkeeping for businesses of all sizes, ranging from large companies to small businesses and sole traders. My clients come from a variety of industries, including real estate, retail, food and beverage, NDIS, and more.

Shoebox Books Mackay

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

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Shoebox Books Mackay Verified Business

Business contact details

Opening hours

Business description

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Shoebox Books Mackay