Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We provide a detailed specification of what we will deliver and agree up front with our customers what they will get and how much this will cost. There are no hidden charges and full transparency from the get-go.

Question 2

How did you decide to get into your line of work?

Accepted Answer

For the last 20 years, we have built eCommerce stores and websites, this all started when Simon was 8 and he began programming C64 computers in Machine code. Its a lifelong pursuit

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A typical story.. We just paid thousands of dollars and waited 3 months and the website the OTHER company provided us just doesn't work for us the right way. Can you help? Please.

Question 4

What do you like most about your job?

Accepted Answer

The looks on our client's faces when we reveal their new website and they can see their dreams transformed into reality!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do you know about my business? We believe to build a high performing website we need to understand your business 1st...not necessarily how many pages you want, what logo you are going to use and if you have your domain name registered. No-one knows your business as you do. We need to know too

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How much does a website cost? A: what do you want your website to achieve? What is the outcome?  Q: How long will a website take to make? A: Depends on what you want it to do and what your deadline is. It is possible to launch a small website first and then build on it over time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're a local business serving local. You can see our faces, we can visit with you and provide you with telephone numbers for references and referees from previous customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

On Google, we are the top rated website designer in Sutherland Shire. Just search for Shire Media Services and read the reviews. 'Nuff said.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Are you going to be selling online? 2. Do you need to integrate to any backend IT infrastructure systems 3. Who is the final decision maker on the design look and feel + performance of the website - you or your 100 friends?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your domain name, logos and any picture you want to use set and ready to go 2. Have a clear picture of the OUTCOME you want to achieve with your website 3. Explain your ideal customer in 30 seconds or less.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Website Maintenance and Security Plans to keep your local business website performing at its peak year round and safe from hackers.

Question 12

What makes your pricing competitive?

Accepted Answer

We operate from a home studio and only work locally so our overheads are lower. With high speed internet access into the studio we sacrifice nothing in performance for cleints.

Question 13

How do you normally charge for your service?

Accepted Answer

Depends on the service as we provide simple website design from Less than $1000, website security and maintenance plans from $97 per month, $90 per month business consulting services, and eCommerce stores valued at over $30,000 or more. There's a big range of services.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Front end website design and eCommerce stores for local businesses including social media marketing and business consulting for these same businesses.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years developing eCommerce stores and designing websites in Australia and working exclusively with Sutherland Shire Local business to solve their digital problems

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