Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we guarantee our work, we would always encourage you to give us a call if you had any concerns at all

Question 2

How did you decide to get into your line of work?

Accepted Answer

Steve has a background in furniture/carpet and is a Pest Management Technician - he decided to get involved in cleaning carpet and upholstery to extend his knowledge. Steve is a perfectionist and finds his job helping customers keep their homes in Shipshape condition extremely rewarding and gratifying

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many stories but I do enjoy it when a customer is asked to replace carpet as a tenant - once Shipshape Services has removed stains, steam cleaned, deodorised and sanitised the carpet, the customer [tenant] no longer has to replace the carpet - win win situation for all https://shipshapese

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction in seeing the difference Shipshape Services can make to your home or work place by cleaning, deodorising and sanitising your floors and upholstery - they will look and smell great https://shipshapeservices.com.au

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer needs to ask what services they require and make sure the provider is able and qualified to perform required tasks  https://shipshapeservices.com.au

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How much do the services cost? A. Depends on the square meterage and how many rooms etc. Q. How long will the carpet take to dry? A. It's walk on dry when I leave Q. How good are you at removing stains? A. Very successful Q. Is it steam clean or dry clean? A. Steam clean

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Steve is always on time, has a great repore with his customers and can be completely trusted in your home https://shipshapeservices.com.au

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Shipshape Services are a locally owned and operated family business that offer a professional service with extreme attention to detail and high quality work. Steve has a vast knowledge in all floor cleaning, upholstery and Pest Control Services Have a look at Shipshape Services website to see all of the services Steve has to offer https://shipshapeservices.com.au

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

High rise unit  Low set or High set How many rooms and or square meterage do you need cleaned Are you wanting a thorough clean or traffic areas only cleaned  Are you residential or commercial https://shipshapeservices.com.au

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Saving money tips 1. Try to know your square meterage & how many rooms are to be cleaned 2. Are in a residential area or in high rise units 3. If you want a thorough clean in all areas or just traffic areas & maybe team up with your neighbour for a great price https://shipshapeservices.com.au

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Steve will offer up to 20% discount off 3 of more services to all Oneflare customers, check out our website for our range of services https://shipshapeservices.com.au

Question 12

What makes your pricing competitive?

Accepted Answer

Steve not only offers completive rates he offers a profession service, he is able to do move than one service saving you the trouble of hiring multiple trades check out our website to see more https://shipshapeservices.com.au

Question 13

How do you normally charge for your service?

Accepted Answer

Pending the job, Marble and Stone Restoration is a specialised field therefore the price will vary; Carpet, Tiles and Grout are generally priced by square meterage - stain removal will cost a little more, Shower Tiles & Grout Clean and Recolour will depend on the size of the area and the condition https://shipshapeservices.com.au

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All floor cleaning including Tiles and Grout/Carpet/Vinyl/Timber/, Marble and Stone Restoration, General Pest Control. Upholstery/Mattress and Leather Cleaning, Shower Clean and Recolour Have a look at Shipshape Services website https://shipshapeservices.com.au

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Steve has been working in this industry for 15 years expanding his skills to suit all services offered from carpet cleaning, pest control, tile and grout cleaning to marble and stone restoration, check out our website to see the full list of Steve's services https://shipshapeservices.com.au

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