Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — Shine and Smile Cleaning Services is a fully insured business, with liability insurance in place for your peace of mind.  We also stand by the quality of our work with a 100% satisfaction guarantee. If any part of the service does not meet your expectations, our team will return promptly to fix it at no extra cost (terms and conditions apply).

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status.  At Shine and Smile Cleaning Services, we respect the privacy of our clients. Our focus is on providing safe, reliable, and professional cleaning services. We follow strict hygiene practices and use recommended cleaning products and equipment to ensure a clean and healthy environment for all customers.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Shine and Smile Cleaning Services, the health and safety of our clients and staff is our top priority. We have implemented strict COVID-19 safety measures, including:  Cleaners wearing masks and gloves while on-site  Regular hand sanitisation before, during, and after each job  Use of recommended commercial-grade cleaning products for maximum hygiene  Strict sanitisation of high-touch surfaces  Maintaining safe physical distancing where possible  Immediate compliance with any government health guidelines and updates  These measures ensure we deliver a safe, reliable, and professional service while protecting both our clients and staff.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We started Shine and Smile Cleaning Services with a simple goal — to provide reliable, high-quality cleaning that makes people’s lives easier. Over the years, we saw a growing need for professional cleaners who not only deliver great results but also use the right equipment and recommended products, not just supermarket supplies. With more than 4 years of experience, we’ve built a business based on trust, attention to detail, and a passion for helping homes and businesses shine.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories is from a family who had just completed major renovations on their home. They were stressed and overwhelmed with the dust and mess left behind. Our team stepped in for a builders clean, and by the time we finished, the family told us it felt like they were “walking into a brand-new home.” Seeing their relief and happiness reminded us why we love what we do — it’s not just about cleaning, it’s about helping people enjoy their spaces again.

Question 6

What do you like most about your job?

Accepted Answer

What we love most about our job is the satisfaction of making a real difference for our clients. Whether it’s helping a busy family enjoy more free time, supporting NDIS participants with a safe and clean home, or transforming a workplace into a spotless, welcoming environment — seeing the smiles on our clients’ faces is what keeps us motivated every day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When choosing the right cleaning service, it helps to ask:  Are you insured, and do you guarantee your work?  What type of cleaning services do you provide?  Do you bring your own equipment and products?  What kind of cleaning products do you use, and are they safe?  Do you have experience with my specific needs (e.g., NDIS, builders clean, end-of-lease)?  What COVID-19 safety measures do you follow?  How do you structure your pricing and payments?  Can I see reviews or references from other customers?  Asking these questions will help you find a cleaning professional who is trustworthy, reliable, and the right fit for your needs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you insured, and do you guarantee your work? Yes! Shine and Smile Cleaning Services is fully insured with liability coverage. We also offer a 100% satisfaction guarantee, so if any part of our service doesn’t meet your expectations, we’ll return to fix it (terms and conditions apply).  2. What services do you provide? We offer a wide range of services, including commercial cleaning, NDIS cleaning, spring cleaning, builders cleaning, regular house cleaning, work cover cleaning, office cleaning, once-off cleaning, window cleaning, and vacate (end-of-lease) cleaning. Please note we do not provide steam cleaning.  3. Do you bring your own equipment and cleaning products? Yes! Our experienced team uses professional-grade commercial equipment and recommended cleaning products, not supermarket products, to ensure the highest quality results.  4. What COVID-19 safety measures do you follow? Our staff wear masks and gloves, sanitize hands regularly, maintain safe distancing, and thoroughly disinfect high-touch areas. We always follow current government health guidelines.  5. How much do your services cost? Pricing depends on the type of service, size of the property, and frequency. We provide transparent quotes upfront, so there are no surprises.  6. Can I schedule a one-time clean or regular service? Yes! We offer both one-time cleaning and ongoing scheduled services to suit your needs.  7. Do you have references or reviews from other customers? Absolutely! We have a strong track record of satisfied clients across Melbourne and Hobart, and we’re happy to provide references or direct you to our customer reviews.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Shine and Smile Cleaning Services, reliability and trust are at the core of everything we do. With over 4 years of experience serving clients across Melbourne and Hobart, we have built a reputation for consistent, high-quality cleaning. Our team consists of experienced, well-trained cleaners who use professional-grade equipment and recommended cleaning products, never supermarket alternatives.  We are fully insured, and we stand by our work with a 100% satisfaction guarantee. Our commitment to safety, professionalism, and attention to detail ensures that clients can trust us to care for their homes and workplaces as if they were our own.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose Shine and Smile Cleaning Services because we combine experience, professionalism, and quality in every job. With over 4 years of proven expertise across Melbourne and Hobart, our highly trained team uses professional-grade equipment and recommended cleaning products to deliver exceptional results.  We are fully insured and stand by our work with a 100% satisfaction guarantee, ensuring peace of mind for every client. Unlike many other providers, we focus on reliable, safe, and detail-oriented cleaning, tailored to each client’s specific needs — whether it’s residential, commercial, or specialised services like NDIS or builders cleaning.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know a few key details to ensure it’s accurate and tailored to your needs:  Type of cleaning required – For example, regular house cleaning, builders clean, vacate (end-of-lease), commercial, or NDIS cleaning.  Size of the property – Number of rooms, bathrooms, and overall area.  Frequency of service – One-time clean or regular ongoing schedule.  Specific requirements – Any special requests, delicate surfaces, or areas that need extra attention.  Location – Address of the property, as travel can affect pricing.  Preferred date and time – Helps us check availability and provide the most suitable quote.  Once we have these details, we can provide a transparent and accurate quote with no hidden costs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ways Customers Can Save Money on Cleaning Services:  Declutter first – Remove personal items, laundry, and unnecessary clutter so cleaners can work efficiently.  Specify priority areas – Focus on the areas that need the most attention to avoid paying for extra services you don’t need.  Combine services – Book multiple services (e.g., window cleaning and regular house cleaning) together for a bundled rate.  Schedule regular cleans – Regular appointments can reduce overall costs compared to one-time intensive cleans.  Provide access – Ensure cleaners can easily access all areas to avoid delays or extra charges.  Use your own basic supplies – If you have certain products you prefer to keep, providing them can save on some costs.  Prepare pets – Keep pets safely secured or in a separate area to prevent disruptions.  Inform about special stains or messes – Letting us know in advance avoids surprises that could increase the quote.  Book during off-peak times – Flexible scheduling can sometimes qualify for discounted rates.  Combine with friends or neighbors – For larger properties or nearby locations, multiple clients at once may reduce travel fees.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! Shine and Smile Cleaning Services is excited to offer exclusive deals for Oneflare customers.  10% off your first cleaning service when you book through Oneflare.  Bundle discounts for multiple services booked together (e.g., regular cleaning + window cleaning).  Referral rewards – Recommend us to friends and family and receive a discount on your next service.  These offers are designed to give Oneflare customers great value while experiencing our professional, reliable, and high-quality cleaning services.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering high-quality cleaning services at fair and transparent rates. We combine over 4 years of experience, a team of skilled and professional cleaners, and the use of commercial-grade equipment and recommended cleaning products — all without cutting corners.  Unlike some providers who charge hidden fees or use inferior products, we provide accurate upfront quotes tailored to each client’s needs, ensuring you get exceptional value for your money every time.

Question 15

How do you normally charge for your service?

Accepted Answer

At Shine and Smile Cleaning Services, we typically charge based on the type of cleaning service, the size of the property, and any special requirements. For one-time or occasional cleans, we provide a flat-rate quote upfront. For regular or ongoing services, we can offer weekly, fortnightly, or monthly pricing options tailored to your needs.  All quotes are transparent with no hidden fees, and we can adjust the pricing if there are additional services requested during the job.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, at Shine and Smile Cleaning Services, we specialise in a wide range of cleaning services with particular expertise in NDIS cleaning, builders cleaning, vacate (end-of-lease) cleaning, and commercial cleaning. Our team is trained to handle both residential and commercial properties with attention to detail, using professional-grade equipment and recommended cleaning products to ensure a thorough and high-quality clean every time.  We focus on delivering reliable, safe, and customised cleaning solutions to meet the unique needs of each client.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Shine and Smile Cleaning Services, we bring over 4 years of hands-on experience in the cleaning industry across Melbourne and Hobart. Our team consists of experienced and well-trained cleaners who have the skills to handle a variety of cleaning tasks, from regular house cleaning to specialised services like NDIS, builders, and end-of-lease cleans.  We use professional-grade commercial equipment and recommended cleaning products, ensuring high-quality results every time. Additionally, our staff receive ongoing training in safety, hygiene, and efficient cleaning techniques, and our business is fully insured, giving clients confidence and peace of mind that their property is in expert hands.

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Business contact details

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Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Shine And Smile Cleaning Services