Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My business is full insured through a reputable Broker, All my work is Guaranteed and I do a pre inspection before every job with the customer

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to work for myself, I had a carpet cleaner come to my house and he wasn't pleasant to deal with and his work wasn't great, I thought I could do that job and be better, So I went and trained up, I didn't want to be another franchise operator who doesn't really care

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who was getting her wool carpets in Living and Dining areas steamed cleaned so that it could be redyed afterwards, She was so happy with the results she didn't end up getting it redyed

Question 4

What do you like most about your job?

Accepted Answer

The opportunity to make customers happy and love there floors again, Not much beats the satisfaction of seeing a customer who cant believe there eyes when seeing results of floors that haven't been cleaned for a long time

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you IICRC qualified, Can you please show me proof you are a trained technician and is your business insured

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will carpets take to dry? that depends on the process used as well as whether conditions and areas being cleaned

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been in the industry for over 12 years, I continually up train my self to keep up with new and better chemicals and procedures

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am an IIRCR certified technician in the following, Carpet cleaning, Upholstery/Fabric and Mattress cleaning, Tile & Grout cleaning, Hard Floor care and Water Damage Restoration.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many and Types of rooms Eg Bedrooms, Living room, Stairs, Study, Hallways, Are carpets reasonably clean or are they very dirty

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Regular vacuuming or mopping, Using a good quality vacuum or a good steam mop will prolong the life of floors and sofas

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you like and share our FB page with your friends I will give you 10% off any cleaning service I provide for you

Question 12

What makes your pricing competitive?

Accepted Answer

I am an owner operator, my prices are very reasonable compared to other IICRC qualified technicians, We strive to give the best results for a valuable price

Question 13

How do you normally charge for your service?

Accepted Answer

We charge every job based on what is needed, We have a range of different cleaning alternatives for all services we provide

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise in Carpet cleaning as well as Upholstery/Fabric and Mattress cleaning, Tile & Grout cleaning, Hard Floor care and Water Damage Restoration.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've been doing this for over 12 yrs, I am IICRC qualified and continually up train my self, I use a new state of the art truck mounted machine that delivers brilliant results

Shauns Carpet Cleaning

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