Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As we are a digital service provider, we don't generally need insurance. But we offer a 100% money-back guarantee if the customer is not happy with our work.

Question 2

What do you like most about your job?

Accepted Answer

We have witnessed how businesses lose opportunities due to a lack of digital marketing services. That is why our mission is to help businesses grow with our online marketing services. If our customers grow we grow.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What happens if you can't deliver the work as I expected? 2. How did you determine your price? 3. What technical capabilities do you have?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Typically, customers ask: have you done any works that we can see.  Typically, we answer: Yes, we can show you our previous works and we would like to point out that there is no universal design quality of a website as it depends on the budget of the project and customer's choice.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

First, our track record, although they are not robust as we are new to Oneflare; Second, We can get the job done first and customers can pay us later; Third, we offer a 100% money-back guarantee; Fourth, we are insured; Fifth, If the job is in Sydney we can meet the customers for consultation;

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

1. Most importantly, we care about our customers and passionate to solve their issues and challenges; 2. Highly skilled, professional and passionate team members; 3. High-quality professional work; 4. On a budget and on time; 5. We understand your business; 6. Affordable price, in fact much cheaper; 7. We are insured; 8. 100% money-back guarantee if the customer is not happy with our work; 9. Flexible payment plan option;

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Problems/issues/challenges that the customer wants to solve; 2. Customer's existing pain points; 3. The outcome that the customer wants to achieve/deliverables; 4. Specific work scope and requirements; 5. Delivery date; 6. Any choice of technology or preferences that the customer has;

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Free consultation as long as it required; 2. A customer should not pay for any research or analysis because that is the job of the service provider. 2. A customer should not pay for excessive overheads.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are new to Oneflare (but all highly skilled professionals) and requesting our potentials customers to give us the opportunities. In exchange, we will offer you a very good price. Not only that, to make you more comfortable and build trust our customers can get the job done first and pay later.

Question 10

What makes your pricing competitive?

Accepted Answer

Two reasons: first, we have low overheads. and second, we know the trade secrets and crafts without compromising quality. That is why we have 100% money-back guarantee if a customer is not happy with our work.

Question 11

How do you normally charge for your service?

Accepted Answer

We have a fully customised payment plan for our customers. Normally, we charge a 50% down payment to commence the work and 25% after the progress update and the balance 25% when the work is completed.  We also have option to start work without a downpayment depends on the customer's situation.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. Shifting Cube is specialised in digital marketing services and specifically:  1. Websites and online store; 2. Search Engine Optimisation (SEO) 3. Lead generation 4. Web app and Mobile app development 5. Social media marketing 6. Email marketing 7. Database/CRM

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Shifting Cube has a team of 10 highly talented and qualified professionals comprising designers, web and mobile app developers, business analysts, project managers, SEO specialists, social media, email marketing specialists and content writers.

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