Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business. Our workmanship is guaranteed to last and we always look after our customers. All paint products used are Dulux and are guaranteed for 7 years.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I loved art and was top in my class for art. Painting was the next closest thing that would ensure income next to an artist.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It was exciting to be able to paint Nicole Kidmans holiday home. Although details cannot be given of the whereabouts or any details as a signed contract was made.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of getting a home that looks dull and transforming it to a new and fresh looking place by the end.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Definitely ask what paint systems they will be using and why they would be using it. This usually shows the customer the extent of the painters experience which would give an indication of how much experience they have had.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What are the payment methods? There is a 10% deposit prior to starting the work and then upon work progress you will be invoiced. You may pay by cash, direct deposit or cheque.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our work has been by word of mouth with many repeat customers. Currently we are new to OneFlare with no history but we can provide you with many customer reviews given by other means.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As all jobs are different and require different techniques and different products, at Shades & Tones we are able to adapt to different types of work. All our workers are not self taught and are not a handyman rather they are specialists in the industry who have had proper training and a proper long history of work experience. You are assured that the best methods are used for your work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know the size of the area to be painted. Current colour of the areas to be painted. What is the proposed colour change. What is the condition of the area to be painted.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. If there is no furniture and there is a clear run for the painters- this can save money on your quotes. Please mention this to the painters. 2. No other trades or persons will be delaying work time. 3. The more sections to be painted at a time the cheaper it is per square meter.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are more than happy to provide you with a free onsite quotation and free advise on colours and selections.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as we know how to use a spray gun and are able to efficiently do the work in quicker amount of time than someone with less experience therefore giving you better quality for a good price.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide you with a firmed up quotation after a site visit and provide you with an invoice at the end of the work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Along with over 18yrs worth of experience. We specialise in gyprock repairs and replacement. We also specialise in spray painting including roof repairs and restorations. We can do blueboard installations and acrylic rendering.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Painter and Decorator. Qualified Scaffolder with scaffolding equipment. Dulux Accredited Cool Roof Applicator 18 years exp. Gyprocking, Blueboard Acrylic Rendering

Shades & Tones Pty. Ltd.

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