Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured and licensed security company. We carry public liability insurance and professional indemnity, ensuring both our team and your property are protected. Additionally, we stand by the quality of our work and are committed to providing reliable, professional security services. Our clients’ safety and satisfaction are always our top priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

“No longer required. For any location considered high-risk for disease, we implement strict processes and procedures to minimise the spread of germs and maintain a safe environment.”

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

“We take COVID‑19 and other infectious disease risks very seriously. Our team follows strict health and safety protocols to minimise risk, including the use of protective equipment where necessary and antibacterial hand sanitiser to reduce the spread of germs. We also maintain regular cleaning, social distancing where possible, and ongoing staff training to ensure both our personnel and clients are safe at all times.”

Question 4

How did you decide to get into your line of work?

Accepted Answer

“I decided to get into security because I’m passionate about keeping people and places safe. I enjoy working in environments where we can make a real difference, whether it’s protecting staff, customers, or property. Over time, I’ve built the experience and knowledge to ensure professional, reliable security services, and my team and I take pride in what we do.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

“We have many satisfied customers because we take the time to understand each location and its specific needs. We know that there is no one-size-fits-all solution, so we tailor our security approach to every client.”

Question 6

What do you like most about your job?

Accepted Answer

“What I enjoy most about my job is keeping people and property safe and knowing that my work makes a real difference. I like the variety — each site has its own unique challenges — and I take pride in providing reliable, professional, and tailored security solutions for every client.”

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed and insured? What type of experience do you have? Can you provide references or case studies? Do you provide tailored security solutions for each site? What procedures do you have for emergencies or incidents? Do your guards receive ongoing training? How do you report incidents and communicate with clients? Are your staff vetted and qualified? Do you offer flexible services or coverage hours? What sets your company apart from others?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you licensed and insured? Yes, we are fully licensed and insured, including public liability and professional indemnity, to ensure your property, staff, and our personnel are fully protected.  2. What type of experience do you have? We have experience across corporate sites, retail, events, construction, and high-risk locations. Each assignment allows us to tailor our approach to the client’s specific needs.  3. Can you provide references? Absolutely. We have a list of satisfied clients across Sydney and regional NSW who can vouch for our reliability, professionalism, and quality of service.  4. How do you handle incidents or emergencies? Our guards are trained in incident response, first aid, and emergency procedures, and we provide detailed reporting and real-time communication to keep clients informed.  5. Do you provide customised security suggestions? Yes. We understand no two sites are the same, so we develop a tailored security strategy based on your specific location, risk level, and operational needs.  6. Are your guards trained and vetted? All our guards hold current licenses, background checks, and ongoing training in security operations, first aid, and customer service.  7. Can you cover flexible hours or last-minute needs? Yes, we offer flexible scheduling, including nights, weekends, and ad-hoc requests, depending on your site requirements.  8. How do you report on security services? We provide detailed reports, including patrol logs, incident summaries, and recommendations, ensuring you always know what’s happening on-site.  9. How do you ensure safety during high-risk situations, like disease outbreaks? We implement strict health and safety protocols, including sanitation procedures, PPE if required, and training to minimise risk and protect staff and clients.  10. What sets your company apart from others? We focus on understanding each client’s unique needs, providing reliable, professional, and tailored security services, and maintaining excellent communication throughout every assignment.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

“We are a fully licensed and insured security company with a strong track record of satisfied clients. What sets us apart is our commitment to understanding each client’s unique needs and tailoring our security solutions accordingly. All our guards are vetted, trained, and experienced, and we maintain clear communication and detailed reporting for every site. Our focus on professionalism, consistency, and client safety makes us a reliable and trustworthy partner for any security assignment.”

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

“Customers should hire us because we don’t just provide guards, we provide tailored security solutions for each location. We take the time to understand your specific needs, ensure our staff are fully licensed, vetted, and trained, and maintain clear communication and detailed reporting. Our combination of professionalism, reliability, and customer-focused service sets us apart from other providers and ensures peace of mind for every client.”

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of site or event – Is it a corporate office, retail store, construction site, hospital, or special event? Hours and duration – Start/end times, days of the week, and whether the work is ongoing or ad-hoc. Level of risk – Any security concerns, high-risk areas, or past incidents. Number of guards required – How many personnel are needed on-site at a time. Specific duties – Patrols, static guarding, crowd control, access control, or customer service. Location logistics – Site access, parking, entry/exit points, and any special instructions. Client expectations – Reporting, communication, or additional requirements.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Understand the high risk periods/hours.  2. Use the required amount of guards and no more than necessary.  3. Use security on an ad-hoc basis if needed.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

“Yes! For Oneflare customers, we offer a free initial consultation and site assessment to determine the most effective security plan. Additionally, we can provide discounted rates for ongoing contracts or multiple-site coverage, ensuring you get professional, reliable security at a competitive price.”

Question 14

What makes your pricing competitive?

Accepted Answer

“Our pricing is competitive because we focus on providing value, not just cutting costs. We tailor our security solutions to each client’s specific needs, ensuring you only pay for the services required. By optimising staff deployment, offering flexible coverage, and maintaining efficient operations, we deliver professional, reliable security at a fair and transparent price.”

Question 15

How do you normally charge for your service?

Accepted Answer

“All private security services, including events, are required to be pre-paid. For business clients, invoices are issued weekly unless otherwise agreed.”

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

“Yes, we specialise in providing tailored security solutions across a range of settings, including corporate sites, retail environments, events, and high-risk locations. Our focus is on understanding each client’s specific needs and delivering reliable, professional, and customer-focused security services rather than a one-size-fits-all approach.”

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

“I have many years of experience in the security industry, during which I’ve built a strong track record of satisfied clients and earned numerous awards recognising excellence in service. Our company consistently receives 5-star reviews for professionalism, reliability, and tailored security solutions. We stay up to date with the latest security methods, legal requirements, and industry best practices, ensuring our team is fully trained to handle any situation safely and effectively. Combined with our hands-on experience across corporate, retail, events, and high-risk sites, this makes us the right choice to provide professional and trusted security services.”

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Browse security system experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

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