Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully insured and stand behind the quality of our work. If you're not satisfied, we’ll make it right.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We respect your privacy and do not require vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow proper hygiene practices, maintain cleanliness during service, and can offer contactless service when requested.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We saw a gap in affordable, convenient scratch repairs without the need for expensive body shop visits, so we focused on mobile solutions that save customers time and money.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One client thought they needed a full panel repaint after a deep scratch. We restored it on-site at a fraction of the cost, and they were genuinely surprised by the result.

Question 6

What do you like most about your job?

Accepted Answer

Seeing the transformation. Turning a damaged panel into something that looks like new is always satisfying.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer a guarantee? Is your service mobile or workshop-based? Can you match the paint accurately? How long will the repair take? Do you have before-and-after results?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Can this scratch be fixed without repainting the whole panel? Yes, most scratches can be repaired locally without full repainting.  Q: How long does it take? Most jobs are completed within a few hours.  Q: Will the color match perfectly? Yes, we use professional color-matching techniques.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We show up on time, communicate clearly, and deliver consistent results. Most of our work comes from referrals and repeat customers.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We offer mobile convenience, competitive pricing, and high-quality results without the long wait times of traditional body shops.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Clear photos of the damage, Size and depth of the scratch, Vehicle make and model, Location of the job

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Send clear photos upfront to avoid misquotes. Fix multiple scratches in one booking. Avoid letting scratches worsen over time

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. We offer discounted rates for multiple repairs and returning customers.

Question 14

What makes your pricing competitive?

Accepted Answer

We eliminate overhead costs of a physical shop and focus on efficient, targeted repairs instead of full resprays.

Question 15

How do you normally charge for your service?

Accepted Answer

Pricing is based on the size, depth, and location of the damage. Quotes are provided upfront before any work begins.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in minor to moderate scratch repairs, paint touch-ups, and restoring panels without full repainting.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have hands-on experience in automotive paint repair, color matching, and surface restoration using professional tools and techniques.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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