Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry $20m in Public Liability Insurance and completely 100% guarantee our work. If for any reason you are unsatisfied, contact us immediately on 0411 301301.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How does it all work? We come to you and drive or clean your car. You are best to prebook where possible but sometimes we can also take on demand bookings. Applicable to Designated Drivers and Detailers.  Wedding Car Hire is based on availability as it has it's own calendar.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been in business for nearly 10 years and our clients testimonials speak for our credibility. If we confirm your booking we will be there.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are all about the service. We want you to be happy with our service and strive to do everything possible to ensure you are. We believe in Above and Beyond being a standard and only hire people who have the same work ethic. If you are unhappy we will offer you a Money Back Guarantee. Confidence!

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of vehicle, what's expected or required, Where - Suburb and State, times and dates required or how flexible are you?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Being honest about the state of the vehicle, being on time to the car and communicating with us at all times.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Happy to offer all Oneflare customers a $20 off your first service whether it be designated driving, wedding car or detailing.

Question 8

What makes your pricing competitive?

Accepted Answer

We are not only great value for money, we guarantee our work when it comes to detailing. We can only accommodate bookings where we are available so it's always best to prebook as early as possible. We work with other companies to accommodate requests where required.

Question 9

How do you normally charge for your service?

Accepted Answer

Designated Driving is based on kilometres with a fare calculator on our website. Then there's Driver by the hour which is typically $44 per hour including GST.  Wedding Car hire is based by the hour with a minimum hire of 3 hours of $150 plus travel.  Vehicle Detailing starts at $100.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Designated Driving is certainly a specialised trade in itself. We are similar but also very different to Uber in that we will drive your car home, as well as you, rather than just you. This way you don't need to worry about leaving your car behind in a carpark, or worse on the side of the road!

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We only employ those that are qualified for the job. We keep personnel because we treat them well and reward their loyalty by looking after them.   We also ensure those that are not skilled and want to become upskilled to be able to perform additional tasks are trained, encouraged and supported.

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