Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and licensed and we guarantee all the works we attend. We give top priority to the customer satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I like physical and challenging work. My work is not routine work and I work on different systems every day with different problems. I likes diagnosing and solving the problem. I learn everyday a new thing in this field.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We keep a good customer relation with most of them. If I am on leave or not working for some reasons, We have many customers who wait for our services till we return. Many customer calls and appreciates our services.

Question 4

What do you like most about your job?

Accepted Answer

Every day, our job is different and challenging with new service problems and we work hard and try to solve them to keep the customer happy. We will try to solve most of the problems with in the customers budget.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer needs to know first about their requirements. Needs to explain the professional about their requirements like heating system not working, you can tell make, model of the system and then judge whether the professional is the right person for their requirement.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask about location of the business and nature of works we offer and also the time frame for attending the works. We try to finish our most of the jobs with in 48 hrs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are 18 yrs in this field and offering our services and we have lot of repeated customers. Our business grown through the references and word of mouth. People trust us and wait for our services.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee the our work and provide cent percent customer satisfaction. We provide our prompt services with in reasonable prices. We take break down calls 24 hrs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customer requirement, Location, priority. Property owned/tenanted.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) We will guide over the phone to solve the problem. 2) We will provide clear and transparent information about the products/service we are offering. 3) We will educate the customer about the their product.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will provide additional 10 percent discount for the oneflare customers and also we will refund the charges if we did not fixed the problem by any means. We will give extra preference to the oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We are very reasonable and we won't charge call out and we will fix the problem with in the agreed price if there is no parts required. We will provide discounted prices for the senior citizens and also for the people who got difficulty in paying.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge for the diagnosis and try to repair with in that price and we will not charge call out. We will take price approval for parts before changing if required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We sale, service, repair and install all makes and models of Air conditioning and Heating systems. We repair all makes and models of systems and we guarantee our works.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are 18 yrs in this field and working on different makes and models of all heating and cooling systems. We are licensed and insured for all the our works in the field of Air conditioning and heating .

Sai Aircon Systems Pty Ltd

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