Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Rugs n rats carpet care & pest control are fully insured & we offer a 12 month warrenty on all of our pest control products

Question 2

How did you decide to get into your line of work?

Accepted Answer

Father/son business, who doesn't want to grow up being like there father? i like being driven for results and this line of work is all about delivering results to your clients

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A new client rung with a cockroach problem in a commercial kitchen, they had not been able to get rid of them for 6 months. i used a chemical specifically designed for the type of cockroach and in 4 days colony of cockroaches was completely eradicated.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people, Taking about whats new, i love giving customers good results such as stain removal or cockroach extermination

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you operate with a truckmounted machine or a portable machine? Are you Insured? How much experience do you have? what products do you use? why are you different from the rest?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

whats the difference between a portable carpet cleaning machine and a truck mounted machine? Truckmounted machines are about 5-6 times the price of your normal portable machines, they have nearly 3 times the amount of suction as apposed to the portable machines & 2 x the amount of steam pressure

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we are owner operators not employees so your job directly effects our business. we strive on getting the best p[possible outcome for you pest control & carpet cleaning needs

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Rugs N rats Carpet Care & Pest Control are locally owned & Operated, Not a franchise. Owner Operated not employees  12 month warranty on ALL pest control products 24/7 Help Line Same day bookings available fully insured real estate recommended

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

how many bedrooms you wish to be steam cleaned how many living areas or dining areas you wish to be steam cleaned if there are stains on the carpeted areas size of house for pest control

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can remove any furniture from the carpeted areas prior to our arrival. Vacuum or mop floors before our arrival

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Rugs & Rats carpet care and pest control would like to offer Oneflare Customers 10% off there next service. no strings attached.

Question 12

What makes your pricing competitive?

Accepted Answer

Rugs N rats are not your average carpet cleaner & pest controller we back our products with a genuine warranty we use the best equipment money can buy straight from the USA rather than the small portable machines 90% of others use.

Question 13

How do you normally charge for your service?

Accepted Answer

Per Room for carpet cleaning Size of house for pest control Per sqr mtr for tile cleaning Per Seat for Upholstery Cleaning Size of Mattress for mattress cleaning

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the following: Pest Control Carpet Cleaning Tile & Grout Cleaning Upholstery & Mattress cleaning  Rug steam cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Adv Diploma - OHSA Adv Diploma - T&A 25 yrs combined experience  Cert IV - GP CPPPMT - Timber Pest

Rugs N Rats Carpet Care & Pest Control

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