Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business has all of the relevant insurances in place.  We have insurances for our machines as well as public liability insurances

Question 2

How did you decide to get into your line of work?

Accepted Answer

My Uncle gave me a job when I first arrived in Sydney from New Zealand (don't hold that against me) I was 18 and I took to the job straight away.  I started in swimming pools, and by age of 22, I was offered by first concrete pump and gang by a large company. I've worked hard to get my own machines

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Spraying and shaping the Bondi pool in Sydney was one of my highlights.  We had a huge gang to work on the pool and we had to wait until the tide went out to work - and get out before the tide came back in! Definitely one of my most exciting jobs.

Question 4

What do you like most about your job?

Accepted Answer

I've had a regular customer base over the past few decades.  I enjoy working with people and get great satisfaction out of seeing the job done well.  I also like being on machines and I'm very hands-on with their maintenance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience do you have in this particular field?  When you're dealing with concrete, a medium that hardens very quickly, you need to know what you're doing!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is it going to cost me?  Depends on the size and access of job, size of machine needed, finish required

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because we're family owned and operated and have been in the industry for 40 years, our business has been built on trust and reliability

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Reliable service, professional job ,  friendly team.  This family owned and operated company has decades of experience across a range of concrete pumping, spraying and shaping projects, both domestically and commercially.  We know concrete as we're hands on with swimming pool shaping and spraying

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of job ie slab, driveway, patio, pool, etc , type of access to the site, how far  the job is from the road, is it a flat/inclined/hilly site, size of the area to be pumped.  This determines the concrete mix and size of pump to be used.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be prepared and organized, make sure that the machines have clear access so as to not waste any time, try to work through the week so as to avoid any weekend charges, remember that cheapest isn't always the best!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our rates are already fair and competitive but mention you are a Onfeflare customer when getting a quote and we'll try to do better!

Question 12

What makes your pricing competitive?

Accepted Answer

We send out the right machine for the job.  Our employees are efficient and experienced and not time wasters.  Our pumps are well maintained and pump efficiently

Question 13

How do you normally charge for your service?

Accepted Answer

Charges vary in relation to the size of the machine, from our 50M Boom down to our line pump.  We charge an hourly rate and rate per meter for concrete pumping projects.  Swimming pool shaping and spraying are a separate rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Concrete pumping across a range of projects, including domestic, shed, commercial slabs, driveways, high rise, footings, block fill,  concrete spraying, swimming pool spraying and shaping. Because we're hands-on, we know concrete.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

40 years industry experience, all employees have their white cards, SWMS and JSA's available for each machine, machines have relevant insurances

Roscoe Tumata's Concrete Pumping

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