Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business. We understand the importance of trust and reliability, which is why we carry comprehensive public liability and workers’ compensation insurance for your peace of mind.  We also stand behind the quality of our work and proudly offer a satisfaction guarantee. If for any reason you're not happy with the results, we will return promptly to address any concerns—at no additional cost. Our goal is to deliver excellent service every time.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, But if requested we are happy to supply the vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Safety measures are in place as required by law and state regulations. The health and safety of our clients and staff is our top priority. In response to COVID-19, we have implemented strict safety protocols to ensure a clean and risk-free environment during our services.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We entered the cleaning industry with a clear mission: to provide reliable, high-quality cleaning solutions that truly make a difference. We saw a growing need for professional, detail-oriented cleaning services—especially in homes and businesses where cleanliness directly impacts health, comfort, and productivity. Our team is passionate about delivering visible results and building long-term relationships with our clients through consistency, trust, and excellent service. This commitment to quality and customer satisfaction is what continues to drive our business forward.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories comes from a Corporate Facilities Manager who has just moved into new office space. They were excited but overwhelmed—the carpets were stained, the tiles were dull, and the space didn’t feel quite like workplace yet. They called us for a full deep clean, including carpet and upholstery cleaning.  When we finished, the difference was incredible—even his co-workers said it looked and smelled like a brand-new space! The team were so relieved and thankful, especially because they have lots of visitors daily. They later told us they truly felt relaxed and comfortable in the new space since moving in. Moments like that remind us why we do what we do—it’s more than just cleaning; it’s about helping people feel comfortable and happy in their space.

Question 6

What do you like most about your job?

Accepted Answer

What we love most about our job is the satisfaction of making a visible difference in people’s spaces and lives. Whether it’s transforming a stained carpet, refreshing a tired-looking room, or helping someone maintain a safe and healthy home and commercial space, it’s rewarding to see the impact our work has.  We also value the relationships we build with our clients. Many of them trust us with their homes and businesses regularly, and that trust motivates us to always deliver our best. Every day brings a new challenge and a new opportunity to help someone—and that’s what keeps us passionate about what we do.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

✅ Important Questions to Ask a Service Professional: Are you fully insured and licensed? Ensures you're protected in case of accidents or damages.  What services do you offer and what’s included in the price? Clarifies exactly what will be done and prevents hidden charges.  Do you offer a satisfaction guarantee? Shows their commitment to quality and customer service.  Do you have experience with similar jobs? Helps gauge whether they’re the right fit for your specific needs (e.g. carpet stains, NDIS clients, commercial spaces).  What products and equipment do you use? Especially important for allergy-sensitive households or eco-conscious clients.  How long will the job take? Helps plan your time and understand how thorough they are.  What is your cancellation or rescheduling policy? Good to know in case your plans change.  How do you handle complaints or rework if I’m not happy? Tells you how they stand by their work and treat clients.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

✅ 1. Are you insured? Answer: Yes, we are fully insured, including public liability and workers’ compensation coverage. Your property and our staff are protected at all times.  ✅ 2. Do you guarantee your work? Answer: Absolutely. We offer a satisfaction guarantee. If you're not happy with any part of the service, let us know within 24 hours and we’ll return to fix it—free of charge.  ✅ 3. What services do you provide? Answer: We offer a wide range of professional cleaning services including carpet and upholstery cleaning, office and commercial spaces cleaning. We can also tailor a package to suit your needs.  ✅ 4. What are your rates? Answer: Our prices vary depending on the type and size of the job. We provide free quotes and always aim to offer competitive pricing with no hidden fees.  ✅ 5. How long will the job take? Answer: It depends on the size and condition of the area. For example, a standard carpet cleaning job may take 1–2 hours, while a deep clean may take several hours. We’ll give you a clear estimate during booking and after obtaining additional information from our clients.  ✅ 7. Do you bring your own equipment and products? Answer: Yes, we come fully equipped with professional-grade cleaning tools and eco-friendly products. You don’t need to supply anything.  ✅ 8. We have lots of stains and that needs to be removed? Answer: Yes most of the time stains can be removed if not so old. But some stains cannot be removed if it has been there for a while and depends on how it was stained such as burn marks, acidic stains, permanent paint marks and faded or discoloration.  ✅ 8. How long it takes to dry? Answer: It depends on how ventilated the space is, the weather and how deep the cleaning is conducted. But usually our recommended time are 8-10 hours in summer and up to 48 hours on winter.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We’re fully insured, experienced, and committed to delivering high-quality, consistent results. Our clients trust us because we show up on time, communicate clearly, and always stand behind our work.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we combine professional results with genuine care. We’re reliable, fully insured, use high-quality products, and offer a satisfaction guarantee. Our attention to detail and commitment to excellent customer service set us apart from the rest.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate and fair quote to a customer, we typically need to know several key details about the job or service required.  Detailed Scope of Work Size and Scale Condition of the Area or Items Materials and Equipment- if there are any specific requirement Location and Accessibility Timing and Scheduling Frequency Additional Services or Custom Requests Budget Expectations (Optional) Insurance and Guarantees

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare the Area -Clear clutter, move small furniture, and pick up personal items. This saves time during the job and can reduce labor costs.  Communicate Clearly About Expectations -Be specific about what areas or items need attention and any problem spots. This helps avoid unnecessary work and extra charges.  Schedule Regular Maintenance -Regular upkeep (like routine cleaning) prevents heavy build-up or damage that requires more intensive—and expensive—work later.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our pricing remains highly competitive, even after platform fees on awarded jobs. We also offer special discounted rates for returning customers and deliver exceptional value for ongoing commercial or recurring services.

Question 14

What makes your pricing competitive?

Accepted Answer

Transparent and Fair Quotes -We provide clear, upfront pricing with no hidden fees, so you know exactly what you’re paying for.  Quality Service at Great Value -We use professional-grade equipment and trained staff to deliver excellent results without overcharging.  Tailored Solutions -Our quotes are customized based on your specific needs and the job’s complexity, ensuring you only pay for what’s necessary.

Question 15

How do you normally charge for your service?

Accepted Answer

Flat Rate Pricing: For clearly defined jobs, we offer a fixed price based on the scope and size of the work. This helps you know the total cost upfront.  Hourly Rate: For more variable or ongoing work, we charge by the hour, giving flexibility depending on the time needed to complete the task.  Per cleaning: For certain services, pricing might be per item or per square meter or number of rooms (e.g., carpet cleaning per square meter).  Customized Quotes: We assess each job individually and provide a tailored quote to suit your specific needs and budget.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in commercial cleaning requirements, such as:  -Deep carpet and upholstery cleaning that removes tough stains and allergens -Restoration services after water damage -Commercial cleaning tailored to offices, retail, hotels or industrial spaces  Our expertise allows us to deliver superior results efficiently and with care, setting us apart from general cleaning services.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Why We’re the Right Choice  Extensive Experience: We have more than 15 years of hands-on experience in the cleaning/restoration industry, handling a wide range of residential and commercial projects.  Professional Training: Our team is trained in the latest cleaning techniques, use of professional-grade equipment, and safety protocols to ensure effective and safe service.  WHS compliance and local licenses: We are committed to meet required WHS compliance and local licenses need to demonstrate our commitment to quality and professionalism.  Customer Focus: We prioritize clear communication, reliability, and attention to detail to exceed customer expectations every time.

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Browse office cleaning experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Customer

Businesses

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About Oneflare

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Axiom Integrated Services