Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Rhino Plumbing & Drainage is fully licensed P/L company. We have all relevant employee insurances up to date and the company 20 million dollars public liability.

Question 2

What do you like most about your job?

Accepted Answer

The Variety of work and the challenges we face daily. Satisfied customers and meeting the demands of the client and resolving an issue and solution is very rewarding

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask about and for a clear brief & description of works. Licence and Insurance details is vital. Previous work photos and reviews also help

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What will the job cost which is very important and being up front is vital to avoid a falling out. What day and time is also something that will be always asked and turning up as agreed on the particular day and time is something I will take very seriously and comply by.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Licensed and Insured Willingness to help, actually enjoy and very passionate about plumbing and drainage. Always up to date with the current trends and on-going learning. Communication is vital and the best way forward. Listening to the client also is a vital aspect to maintain a good and strong relationship

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Western Sydney family run company specialising in maintenance plumbing, drainage & excavation. Tradies that turn up and want to work!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How long have you been experiencing the issue, product brand (If applicable) If dealing with drainage any sewer diagrams, plans etc

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please ensure you are home as agreed, family pets are secured, any building materials, toys etc are cleared from access and entry points. Would very much appreciate and spot to park our ute.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention this add we will give you $50 off your next service with us 30% off for pensioners

Question 10

What makes your pricing competitive?

Accepted Answer

The Rhino Plumbing & Drainage Policy is to be always Up Front. Fair & Honest Price. Will always match or beat any competitors quote. Contact us and see why we wont be beaten. A generous 20% Discount to all our Senior Valued Customers.

Question 11

How do you normally charge for your service?

Accepted Answer

We accept all majors credit cards , debit cards, direct deposits into our business account and cash once the job is completed.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Rhino plumbers We specialise in burst pipes ,blocked drains ,burst sewer pipes with the latest technology and equipment on board.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a licenced company with qualified tradesman using the latest quality equipment . We offer lifetime guarantee on our workmanship.

Rhino Plumbing & Drainage Pty Ltd

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