Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — we carry Public Liability insurance and take great care with every move. We pride ourselves on providing a reliable and professional service, with customer satisfaction being a top priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We respect customer privacy and follow current health guidelines where applicable.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Our team maintains good hygiene practices and stays home if unwell to help protect customers and staff.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always enjoyed hands-on work and helping people through stressful situations. Moving house can be overwhelming, so building a business that makes the process easier and more professional was something I was passionate about.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favorite jobs was helping a family complete a difficult interstate move under tight settlement deadlines. Everything ran smoothly, and seeing the relief on the customer’s face at the end made the hard work worth it.

Question 6

What do you like most about your job?

Accepted Answer

Meeting different people every day and helping take the stress out of moving. No two jobs are ever the same.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask whether the business is insured, what is included in the quoted price, whether experienced movers will attend the job, and how access or additional items may affect timing and costs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usually ask how long the move will take and what is included. We provide honest time estimates based on the information provided and include loading, transport, unloading, furniture protection, and basic disassembly/reassembly where required.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We focus on honest communication, turning up on time, handling furniture carefully, and keeping customers informed throughout the move.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We offer a professional but friendly service, transparent pricing, careful handling of furniture, and genuine effort to make moving day less stressful.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually need the pickup and delivery suburbs, property type, number of bedrooms or item list, stairs/lift access, parking situation, and any large or fragile items.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have boxes packed and ready before moving day. 2. Have any beds or furniture disassembled  3. Reserve parking close to the property to reduce walking distance and time.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We aim to provide competitive rates and reliable service for all Oneflare customers. Discounts may be available for mid-week bookings depending on availability.

Question 14

What makes your pricing competitive?

Accepted Answer

We keep our pricing transparent with no hidden surprises and focus on delivering experienced movers and quality service at a fair rate.

Question 15

How do you normally charge for your service?

Accepted Answer

Most local moves are charged hourly based on the number of movers and truck required, plus a small travel/depot fee. Larger or interstate jobs can also be quoted as fixed-price estimates.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential removals, apartment moves, staging furniture transport, and interstate relocations.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have years of hands-on removals experience handling everything from small apartments to large homes and interstate moves. We use professional moving equipment and techniques to safely transport furniture and belongings.

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Are you an insured business and do you guarantee your work?

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