Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured.  I am happy to guarantee my work and to give references and testimonials. It is important to me that all clients are happy after every job.  So far that has been the case :)

Question 2

How did you decide to get into your line of work?

Accepted Answer

Photography has been in the family at least since great  grandfather.Smith who created machinery images for his friend, industrialist H. V. McKay Today an "S" he created features as the Rebbeck Images logo. I knew photography had something special for me when I first used my Kodak Instamatic camera aged eight. Later, with my own darkroom I moved from being a serious amateur to selling images. That was forty years ago.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my customers, Mark, sent me an email recently: Our photo shoot in Frankston (around 2 years ago now!) has been one of the greatest investments I've made. I've been very active with my personal branding and speaking engagements and our high quality photos have been an important factor in all of that. I regularly find myself feeling very glad I did that photo shoot." I am always delighted to hear that clients are doing well and to be part of their success story :)

Question 4

What do you like most about your job?

Accepted Answer

I love the people I work with and shoot. In the end this is a people business and that is what makes it so special,

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think asking to see images that he or she has already taken, asking what type of shots the photographer has had experience with and the length of time they have been a professional.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am often asked if I can change a person's looks in Photoshop. The answer is that just about anything is possible given the time. I have had many years experience working on images this way. People also ask if I can take a particular shot. Fortunately I have accumulated enough equipment and experience to handle most photographic jobs and I really enjoy projects that contain a challenge.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I don't know how reliable or trustworthy other people are so comparing on this basis is not easy. I regard myself as very reliable.  I don't arrive late for meetings or shoots and I always look to deliver more than is expected. I would rather not be in the business if I had to cut corners.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am happy to say I am yet to have a dissatisfied customer. This is probably because I do everything I can to exceed expectations with my work and always charge reasonable prices.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Time is the most important aspect. How long is the job likely to take?  That includes taking the shots, travel and doing post production. It is also good to know how much equipment will I need to set up and how far I need to travel.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money: Be clear about what you need.  It will help getting an accurate quote. Agree on the price of added services such as post processing beforehand. Albums can be expensive. They are usually hand made and can have a range of options that add to the price so get a clear idea of what the costs might before engaging the photographer.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I love to add a bonus to what I provide.  For all Oneflare wedding photography jobs I am offering a free engagement photo session. We also have concessions for commercial shoots and headshot sessions.

Question 12

What makes your pricing competitive?

Accepted Answer

Photographic prices vary widely.  I focus on keeping customers happy with good value and outstanding images. I know that photographers with a lot less experience sometimes charge much more.  I am in this for the long haul and I want customers to be very happy and tell their friends to use me too.

Question 13

How do you normally charge for your service?

Accepted Answer

My fees are based on an hourly rate starting at $130 an hour.  I charge $92 an hour for post production of images and I usually do not charge for set up time. Most brides and grooms prefer to have an all up price in advance.  Weddings begin at $3,400 but that is a package with a lot of components.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mostly I love people and products. Many of my clients remain my friends. I have had the pleasure to work with wonderful models, stylists and make up artists. I have photographed a whole range of people; politicians, sports stars, business leaders and special family occasions. We treat every job as the most important.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

For me photography is about constant learning. I spend hours each week studying both the technical and artistic aspects of the craft. I have also taught photography to advanced amateurs. Continual improvement also  requires practice and experimentation which I also try to build into each week. Spending time in a variety of different photographic disciplines has been extremely valuable.

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