Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Rapid GDR is a fully insured business and all of our work is backed by warranty for your peace of mind. We also offer 7- and 10-year warranties on applicable products, so our customers can feel confident they’re receiving lasting value and reliable service.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to share their vaccination status. We respect everyone’s privacy and focus on delivering safe, professional garage door services for all households and businesses.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow standard hygiene and safety practices to ensure a safe service experience. Our technicians sanitise hands before and after jobs, maintain respectful distancing where possible, and keep our tools and equipment clean. Your safety, as well as ours, is always a priority.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I began my career as a garage door technician in the United States over 16 years ago, and since moving to Sydney I’ve built Rapid GDR to bring that international expertise to local homes and businesses. I’ve always been passionate about mechanical systems and problem-solving, and I enjoy helping customers feel safe, secure, and looked after through reliable garage door solutions.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite customer stories was helping a disabled gentleman who couldn’t safely leave his home without his vehicle due to the steepness of his driveway. His garage door opener had failed, and he couldn’t afford the replacement until the following week. We forward-dated his invoice for a month and installed the new motor the same day, getting him mobile again immediately. Seeing the relief and gratitude on his face reminded me why I do this job — it’s not just about doors, it’s about helping people live their lives with independence and peace of mind.

Question 6

What do you like most about your job?

Accepted Answer

I love the problem-solving side of my work — every job is different, and I enjoy diagnosing the issue and delivering a lasting solution. But most of all, I like the satisfaction of seeing customers happy and relieved when their garage door is working smoothly again. It’s rewarding to know I’ve made someone’s day easier and safer.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask:  • Are you insured and do you guarantee your work?  • How much experience do you have with my specific type of garage door or motor?  • What warranties are included with your products and services?  • Do you provide upfront, transparent pricing?  These questions help ensure you’re dealing with a qualified, reliable professional who stands behind their work.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How long will the repair take? A: Most repairs are completed the same day, often within an hour or two.  Q: Do your motors come with warranty? A: Yes — we offer 7- and 10-year warranties on applicable products for long-term peace of mind.  Q: Can you work with my brand of garage door? A: Absolutely. We work on all doors of all makes and models, including major brands like B&D, Merlin, Gliderol, and Centurion.  Q: Do you charge call-out fees? A: No hidden surprises — all pricing is upfront and transparent.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have over 16 years of hands-on experience as a professional garage door technician, trained both in the U.S. and here in Australia. Every job is backed by full insurance and warranty, and I pride myself on honesty, clear communication, and doing the job right the first time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Rapid GDR offers a rare mix of international expertise and local knowledge. We provide same-day service, work on all makes and models, and back our products with 7- and 10-year warranties. Our pricing is transparent, our service is personal, and we treat every customer’s property like our own.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Usually I just need to know:  1. What type of door you have (roller, sectional, tilt, etc.)  2. What problem you’re having (e.g. not opening, noisy, broken parts)  3. A quick photo if possible — it helps me give you the most accurate quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Regular servicing – Keeping your door lubricated and serviced prevents bigger, costlier breakdowns.  2. Provide photos/videos upfront – This helps us diagnose remotely and avoid unnecessary site visits.  3. Address small issues quickly – Fixing a loose cable or noisy motor early is far cheaper than waiting until it fails completely.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. We offer free garage door health checks with every service call, and discounts on motor upgrades with extended 7- or 10-year warranties for Oneflare customers.

Question 14

What makes your pricing competitive?

Accepted Answer

We keep our pricing honest and transparent — no hidden call-out fees or surprise charges. Because we service and install all makes and models, we can recommend the best option for your budget without pushing one brand.

Question 15

How do you normally charge for your service?

Accepted Answer

We keep pricing simple and transparent:  • Single garage door service: $150 (inc. GST)  • Double garage door service: $200 (inc. GST)  For installations, motor upgrades, or larger jobs, we provide clear, itemised quotes so you know exactly what you’re paying for — with no hidden costs.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — we specialise in problem-solving complex garage door issues that other companies often can’t fix. With extensive training and over 16 years of experience, we have deep knowledge of special parts, unique setups, and automation systems. This means we can repair, adapt, or upgrade almost any door or motor, no matter how tricky the job.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I’m a professionally trained garage door technician with over 16 years of experience, starting my career in the United States before bringing my skills to Sydney. Over the years I’ve worked on every type of garage door and motor, from common residential setups to complex automation systems. My strengths are problem-solving, specialised part knowledge, and precision repairs. Every job is backed by insurance, transparent pricing, and up to 10-year warranties on applicable products — giving customers total confidence in my work.

Rapid Gdr

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Are you an insured business and do you guarantee your work?

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Business contact details

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Business description

Accepted payment methods

Browse garage doors experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Rapid Gdr