Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I have the appropriate insurances and I guarantee quality, fast and affordable bookkeeping and accounting for your business. Queanbeyan Bookkeeping beats all competitors on price, service and delivery

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked in Finance for 9 years within both the public & private sectors so had gained vast knowledge before enrolling and starting my Certificate 4 in Financial Services. I much enjoyed the private sector working for smaller companies so I decided to start my own business in Bookkeeping & I love it

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was hired to take over a medium sized Company's finance after they had just fired their Accountant. The last accountant hadn't done Company tax, it was late. I was able to organise an extension for time to pay & organised his Company Tax to be lodged for a fee that was 60% less then previous years

Question 4

What do you like most about your job?

Accepted Answer

Saving my clients money compared to what they have been charged in the past before hiring me. There are many ways a business can save money but most businesses do not know this and continue wasting thousands every year unnecessarily

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Are you certified with the Australian Bookkeeper's Association? 2) Are you registered to lodge BAS? 3) How many years experience do you have? 4) Do you have any current clients I can call for a reference/ testimonial?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1) What dates are BAS due? June - September is due on 28/10 October - December is due on 28/02 January - March is due on 28/04 April - June is due 28/07

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Every step of the way there is the expertise and knowledge of a bookkeeper and an accountant therefore every task gets QA'd appropriately to ensure that reports generated represent a true reflection of a business's financial position

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Fast & affordable. Guaranteed to save 50% in accounting fees. Available for onsite and offsite work. Bookkeeping and Accounting your business can rely on.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) How many bank accounts and credit/ MasterCard cards 2) How many transactions occur monthly in each account 3) Are you GST registered? If so is BAS lodgement also required for your business? 4) Are you a Company or Sole Trader? A company has extra tax obligations 5) How many employees?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you have an online Accounting program link it to your bank so that your bank statement are being fed (called bank feeds) into the Accounting program. If you do not have an online Accounting program then the manual process of reconciliation takes alot longer costing more in hourly fees

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free initial consultation at a location convenient for you, to assess your business financial needs and to prepare a quote after establishing the size of the job.

Question 12

What makes your pricing competitive?

Accepted Answer

You get a Bookkeeper and an Accountant (where needed) all for the same low hourly rate of $40 per hour.

Question 13

How do you normally charge for your service?

Accepted Answer

I normally charge an hourly rate of $40 and in some circumstances operate under a flat monthy fixed fee. BAS lodgement is $100 or within the flat monthly fee. I invoice once per fortnight and my payment terms are 14 days from date of invoice.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bookkeeping, BAS Lodgement, Company Tax Lodgement, Report Generating, Accounting Program Merges, Individual Tax Return Lodgement. I am familiar with all versions of MYOB I am familiar with XERO I am familiar with Quickbooks

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified Bookkeeper who is attached to a Chartered Accountant. This means that I can offer clients a Full Accounting Service for their business at the same hourly rate of $40 per hour.

Queanbeyan Bookkeeping

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