Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business and we stand by the quality of our work. We take pride in delivering accurate, compliant, and timely accounting and tax services. If any issues arise due to our work, we are committed to resolving them promptly and professionally.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We respect your privacy and are committed to providing a safe and inclusive environment for all clients.

Question 3

How did you decide to get into your line of work?

Accepted Answer

I've always had a strong interest in numbers and problem-solving, but more importantly, I’m passionate about helping people make confident financial decisions. Becoming an accountant allowed me to combine those skills to support individuals and businesses in reaching their goals through clear, strategic advice.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite customer stories involves a small business owner who came to us overwhelmed with overdue tax returns and bookkeeping issues. Within a few weeks, we helped bring everything up to date, implemented systems to stay compliant, and showed them how to improve cash flow. A year later, they’re thriving, stress-free, and expanding their business—and we’re proud to be part of that journey.

Question 5

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is making a real difference in people’s financial lives. Whether it's helping a business grow, resolving tax issues, or guiding someone through a big financial decision, it’s incredibly rewarding to see the peace of mind and success that good advice can bring.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask the following questions to ensure they’re hiring the right service professional:  Are you registered and qualified? – Check for credentials like CPA or registered tax agent status.  What services do you specialise in? – Some professionals focus on individuals, while others specialise in businesses or specific industries.  What’s your experience with clients like me? – It’s helpful to know they’ve handled similar financial situations or business types.  How do you charge for your services? – Ask about fees, billing methods, and what’s included.  How do you communicate with clients? – Clear, timely communication is essential, especially during deadlines.  Can you provide references or reviews? – A reputable professional should be happy to share testimonials or client success stories.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much do you charge? Answer: Our fees vary depending on the complexity of the work. We offer transparent pricing and fixed quotes where possible, so you know exactly what to expect—no surprises.  2. Do you offer individual and business tax services? Answer: Yes, we work with both individuals and businesses. Whether you need help with a personal tax return or full business accounting and advisory, we’ve got you covered.  3. Can you help with overdue tax returns or ATO issues? Answer: Absolutely. We regularly assist clients with overdue lodgements, payment plans, and ATO negotiations. Our goal is to help you get back on track without added stress.  4. Are you a registered tax agent? Answer: Yes, we are fully registered with the Tax Practitioners Board and meet all professional and ethical standards required by law.  5. Can I meet you in person or online? Answer: We offer both in-person and virtual appointments to suit your schedule and preferences. Flexibility is key to great service.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me most reliable and trustworthy is my commitment to integrity, accuracy, and personalised service. I stay up to date with the latest tax laws and accounting standards to ensure compliance and optimal outcomes. Beyond qualifications, I prioritize clear communication and transparency, so my clients always know where they stand and can trust that their financial matters are in good hands.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose us because we combine expert knowledge with personalised, attentive service. We don’t just handle your numbers—we take the time to understand your unique goals and challenges, providing tailored solutions that help you succeed. Our commitment to accuracy, reliability, and clear communication sets us apart, ensuring you get peace of mind and real value from our partnership.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know:  The type of service you require (e.g., individual tax return, business bookkeeping, advisory).  The complexity and volume of work involved (e.g., number of transactions, years of overdue returns).  Whether you have any existing financial documents or systems in place.  Your specific goals or deadlines.  Any special circumstances that might affect the work (e.g., audits, ATO issues).  This information helps us give you an accurate and fair quote tailored to your needs.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

How customers can save money before we start working together:  Organize Your Records: Having your financial documents well-organized and complete (receipts, invoices, bank statements) reduces the time we spend sorting through paperwork, which keeps costs down.  Be Clear About Your Needs: Clearly outline what services you need so we can focus only on what’s necessary and avoid extra fees from unexpected work.  Provide Accurate Information: Double-check your details before submission to prevent costly corrections or delays later.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! To welcome Oneflare customers, we’re pleased to offer a 10% discount on your first service with us. Whether it’s tax preparation, bookkeeping, or business advisory, this is our way of saying thank you for choosing us. Just mention you found us through Oneflare when you get in touch!

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we combine expert-level service with efficient processes to keep costs fair and transparent. We offer tailored quotes based on your specific needs, so you only pay for what you actually require—no hidden fees or unnecessary extras. Plus, our focus on accuracy and compliance helps avoid costly mistakes down the track.

Question 14

How do you normally charge for your service?

Accepted Answer

We typically charge based on the scope and complexity of the service required. This can be a fixed fee for standard tasks like tax returns or a hourly rate for more complex advisory and bookkeeping work. Before starting, we provide a clear, upfront quote so you know exactly what to expect—no surprises.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in providing accounting and tax services tailored to small and medium-sized businesses, as well as individual tax returns. We have particular expertise in industries like retail, hospitality, and professional services, helping clients navigate their unique financial and compliance challenges.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold IPA degree and Registered Tax Agent, backed by 15 years of experience in accounting and tax services. My training includes staying current with tax laws and accounting standards, ensuring compliance and strategic advice. I’m skilled in financial analysis, bookkeeping, tax planning, and problem-solving, which helps me deliver accurate, efficient, and personalised solutions for every client.

Prowess Business Advisers Pty Ltd

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