Property Hero Pty Ltd.

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Reviews (42)

• Rekha K

  NEW

  Google review

  16 Jun 2025

  Great satisfaction from the cleaning Gabriel did. Really did a good clean and time efficient too. Great cleaning service company with a reasonable price. Highly recommendable
  Property Hero Pty Ltd.

  replied

  16 Jun 2025

  Thank you so much for your kind words and recommendation! We're thrilled to hear that you were satisfied with Gabriel's cleaning—he takes great pride in his work, and your feedback means a lot to us. We're glad you found our service both efficient and reasonably priced. Looking forward to serving you again in the future!
• Vivian L

  NEW

  Google review

  15 Jun 2025

  Vivian L left a 5 star review for Property Hero Pty Ltd.

  Property Hero Pty Ltd.

  replied

  15 Jun 2025

  🌟 Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us, and we’re glad to know you had a positive experience.
• Andrew M

  Google review

  01 May 2025

  Cleaned for under 1 hour of a 3 hour clean and smashed a very expensive vase which we'd had for over 20 years. Apologised and said we wouldn't be charged. They left and we had to clean the house again anyway. They eventually paid for a replacement, which of course we had to arrange, but after insisting they wouldn't charge us they tried to charge us for half the costs of the clean. Accidents happen but the penny pinching over whether they cleaned for 1 or 2 hours....just left us disappointed to say the least.
  Property Hero Pty Ltd.

  replied

  21 May 2025

  We're truly sorry about the broken vase — it was an accident, and we completely understand how upsetting it must have been. As soon as it happened, we sincerely apologized and later paid for a replacement, as agreed. Regarding the cleaning, we only charged for the time we actually worked, not the full 3 hours booked, and never intended to cause any confusion or dissatisfaction. We take pride in being honest, respectful, and responsive — even when things don’t go perfectly. While we regret that this experience left you disappointed, we hope others can see that we did our best to make things right. We fully paid the invoice for the broken items and replaced them with new ones from the same artist within two days. Additionally, we paid the remaining amount for the services not provided. We also refunded the portion of the payment for the services that were not completed, only charging for the work that was actually done at your property. All invoices are available and can be shown publicly if needed. I'm not sure what is motivating your behavior, but it seems like you're attempting to damage the reputation of our business.
• Sandi F

  Google review

  23 Apr 2025

  Fitted me in before Easter which was amazing! Gaby is very thorough with cleaning and did an awesome job. Allowed me to focus on getting ready for Greek Easter.
• Oliver K

  Google review

  17 Apr 2025

  Great quality clean and so easy to deal with! Did a great end of lease clean for us in North Gosford!