Property Hero Pty Ltd.

Qualifications

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Reviews (40)

• Andrew M

  Google review

  01 May 2025

  Cleaned for under 1 hour of a 3 hour clean and smashed a very expensive vase which we'd had for over 20 years. Apologised and said we wouldn't be charged. They left and we had to clean the house again anyway. They eventually paid for a replacement, which of course we had to arrange, but after insisting they wouldn't charge us they tried to charge us for half the costs of the clean. Accidents happen but the penny pinching over whether they cleaned for 1 or 2 hours....just left us disappointed to say the least.
  Property Hero Pty Ltd.

  replied

  21 May 2025

  We're truly sorry about the broken vase — it was an accident, and we completely understand how upsetting it must have been. As soon as it happened, we sincerely apologized and later paid for a replacement, as agreed. Regarding the cleaning, we only charged for the time we actually worked, not the full 3 hours booked, and never intended to cause any confusion or dissatisfaction. We take pride in being honest, respectful, and responsive — even when things don’t go perfectly. While we regret that this experience left you disappointed, we hope others can see that we did our best to make things right. We fully paid the invoice for the broken items and replaced them with new ones from the same artist within two days. Additionally, we paid the remaining amount for the services not provided. We also refunded the portion of the payment for the services that were not completed, only charging for the work that was actually done at your property. All invoices are available and can be shown publicly if needed. I'm not sure what is motivating your behavior, but it seems like you're attempting to damage the reputation of our business.
• Sandi F

  Google review

  23 Apr 2025

  Fitted me in before Easter which was amazing! Gaby is very thorough with cleaning and did an awesome job. Allowed me to focus on getting ready for Greek Easter.
• Oliver K

  Google review

  17 Apr 2025

  Great quality clean and so easy to deal with! Did a great end of lease clean for us in North Gosford!
• Home

  Google review

  28 Mar 2025

  Low quality clean. They refused to reclean missed spots and attempted to get paid twice for their work.
  Property Hero Pty Ltd.

  replied

  10 Apr 2025

  It is clear to us that this is a fake account, as your name and address are not provided, and we have no record of when or where any service was provided to you. If you genuinely wish to resolve an issue, please include your full name and address. Otherwise, we will have to report this account to Google for fraudulent behavior and further assessment.
• Matthew B

  Google review

  12 Mar 2025

  My Mother just used their services to end of lease clean her house. Have done a wonderful job and provided pictures of finished results... highly recommend