Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business, giving you peace of mind during every grooming session. We take great pride in our work and ensure the highest standards of care. While we can't guarantee specific outcomes (as every dog’s coat and temperament can vary), we do guarantee that we will always treat your dog with the utmost care, professionalism, and attention to their needs. Your satisfaction is our priority, and we’re happy to address any concerns you may have after the session.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

As of 2025, we do not require customers to share their COVID-19 vaccination status. Our focus remains on providing a safe, comfortable grooming experience for both you and your dog. We continue to follow any relevant health guidelines and maintain high standards of cleanliness and hygiene in our mobile grooming trailer. If there are any specific requests or safety concerns, we’re always happy to accommodate to ensure everyone's well-being.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We continue to prioritise health and safety by following up-to-date COVID-19 guidelines. Our mobile grooming trailer is regularly cleaned and sanitised before and after each appointment. We ensure proper ventilation during grooming sessions and wear appropriate PPE when interacting with you or your dog. If you prefer, we can arrange a contactless handover of your pet to minimise direct contact. If you have any specific concerns or preferences, just let us know, and we’ll be happy to accommodate. Your safety and your dog’s well-being remain our top priority.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We have always had a deep love and care for dogs & animals, and we’ve always wanted to work in a way that supports their wellbeing. After seeing the positive impact grooming and care can have on a dog’s health and happiness, we decided to turn our passion into a business. We wanted to create a service that goes beyond just grooming—something that prioritises a dog’s comfort, reduces stress, and truly supports their emotional and physical needs. It’s incredibly rewarding to combine our love for dogs with a way to help them feel their best.

Question 5

What do you like most about your job?

Accepted Answer

What we love most about our job is the direct connection we have with the dogs and their owners. Every dog has its own personality, and being able to cater to their individual needs while making them feel comfortable and happy is incredibly rewarding. We also enjoy the bond we build with each dog, especially when we see them become more relaxed and trusting over time. It’s the little moments—like a wagging tail or a happy, clean pup—that make the hard work worth it. Plus, getting to work with dogs every day is a dream come true!

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you certified and experienced in grooming my dog’s breed? 2. What services are included in the grooming package? 3. What products do you use, and are they safe for sensitive skin? 4. How do you handle anxious or difficult dogs?  5. What are your safety and emergency procedures?

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do I book? Visit our booking page to schedule your appointment.  What areas do you service? St Ives and surrounding suburbs. Feel free to ask if you're unsure  What services do you offer? From nail clipping to full grooms—customised for your dog’s needs.  How much does it cost? Prices vary by breed, size, and coat. Contact us for a quote!  Can I stay during grooming? We prefer to keep the trailer distraction-free, but you can relax at home while we work.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our professional training, experience with a wide range of breeds, and commitment to your dog’s safety and comfort ensure a reliable, high-quality service you can trust.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose Prime Your Pooch because we combine professional training, extensive experience, and personalised care to ensure every dog feels safe, comfortable, and well-groomed. We tailor our services to suit each pet's unique needs, providing a reliable, high-quality experience that sets us apart from the rest.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote, we need to know your dog’s breed, size, and coat type, including its current condition (e.g., smooth, curly, matted, or shedding). It’s also helpful to know how long it’s been since their last groom, as this impacts the level of maintenance and time required. Additionally, we consider any special requirements, such as sensitive skin, anxiety, medical conditions, or specific grooming preferences. This ensures I can tailor the service and provide an accurate price.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three tips for customers to save money before grooming:   1. Brush Regularly: Keeping your dog’s coat tangle-free between grooming sessions reduces time spent on de-matting, which can lower costs.  2. Book Regularly: Scheduling consistent appointments prevents heavy matting or overgrown nails, making grooming quicker and more affordable.  3. Walk and Toilet Your Dog: A short walk before the appointment helps burn off energy and ensures your dog is calm and ready, saving time during the session.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! We’re offering 20% off your first groom. It’s the perfect opportunity to try our services and treat your dog to a professional grooming session at a discounted rate.

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer high-quality, professional grooming tailored to your dog's specific needs. We use premium products, provide personalised care, and ensure a stress-free experience—all at a fair price. Plus, we offer loyalty discounts and referral rewards to give you even more value for your money.

Question 14

How do you normally charge for your service?

Accepted Answer

Our pricing is based on the type of service, your dog’s size, coat condition, and the time required. Prices start at $110 for a full-service groom, $105 for a full-service de-shedding, $85 for a wash and tidy, and $70 for a wash and dry. Larger breeds, heavily matted coats, or dogs requiring extra time may incur additional costs. We’re happy to provide a personalised quote based on your dog’s specific needs.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in providing personalised grooming services tailored to each dog’s breed, coat type, and temperament. We have expertise in handling anxious or nervous dogs, ensuring a calm and stress-free experience. Additionally, we excel in breed-specific grooming styles and de-shedding treatments for dogs with heavy coats.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We hold a Professional Advanced Grooming Certificate from the Australian Academy of Professional Pet Grooming and have extensive experience grooming a wide range of breeds, sizes, and coat conditions. Our skills include breed-specific styling, de-shedding treatments, and handling nervous or anxious dogs, ensuring a professional and stress-free grooming experience.

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Business contact details

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Browse pet grooming experts by suburb

Services

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Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Prime Your Pooch