Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a member of the Master Painters Association (MPA Registration No. 5293), we uphold the highest standards of professionalism, safety, and industry best practice. We are fully certified and insured, giving our clients peace of mind that every job is completed with care, precision, and lasting results.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed and insured? Why it matters: Protects the customer if anything goes wrong during the job. Your edge: “Yes, we’re fully insured and members of the Master Painters Association.”  Do you provide a written quote and contract? Why it matters: Ensures clear pricing and avoids hidden costs. Your edge: “We provide detailed, written quotes so you know exactly what’s included.”  What preparation do you do before painting? Why it matters: Good preparation = a long-lasting finish. Your edge: “We clean, sand, fill, and prime surfaces properly to guarantee a professional result.”  What paint and materials do you use? Why it matters: Quality products last longer and look better. Your edge: “We only use premium paints designed for Australian conditions.”  Can I see examples of your previous work or reviews? Why it matters: Proof of quality and reliability. Your edge: “We’re proud of our portfolio and have many happy local clients who recommend us.”  How will you protect my home or business during the job? Why it matters: A professional painter should respect the property. Your edge: “We cover and protect all surfaces, work neatly, and leave your space clean each day.”  Who will be doing the work? Why it matters: Some companies subcontract without telling the client. Your edge: “Our own qualified team completes the work — we don’t cut corners with subcontractors you’ve never met.”  How long will the project take? Why it matters: Customers want clear timelines. Your edge: “We’ll give you a realistic timeframe up front and keep you updated throughout the job.”  Are you a member of any professional associations? Why it matters: Shows credibility and industry standards. Your edge: “Yes, we’re proud members of the Master Painters Association.”

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much will it cost?  Answer: The cost depends on the size of the project, the condition of the surfaces, and the type of finish you’d like. We provide free, no-obligation quotes after inspecting the job so you know exactly what’s included — no hidden costs.  2. How long will the job take?  Answer: Depending on the size of the job, most residential interiors can be completed in just a few days to a week, while exteriors depend on weather conditions. We’ll give you a clear timeframe up front and keep you updated throughout the project so you know exactly what to expect.  5. What kind of paint do you use?  Answer: We only use trusted, premium paints and materials suited to Australian conditions. We’ll also work with you to choose finishes that fit your space, style, and budget.  6. Are you insured and qualified?  Answer: Absolutely. We’re fully insured for public liability and safety, and we’re proud members of the Master Painters Association, which means our work meets strict industry standards.  7. How do you prepare the surfaces?  Answer: Preparation is key to a lasting finish. We thoroughly clean, sand, fill, and prime all surfaces before painting. This ensures the paint adheres properly and looks great for years to come.  8. Will you keep my home clean?  Answer: Yes. We take care to protect your furniture and floors, work neatly, and tidy up at the end of each day. Your home will be left clean and ready to enjoy once the job is finished.  9. Why should I choose you over another painter?  Answer: We combine professionalism with a personal touch. As a local, family-run business, we value honesty, clear communication, and high-quality results. Our membership with the Master Painters Association gives you peace of mind that you’re hiring trusted professionals.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us the most reliable and trustworthy for the job? At Prime Coatings, reliability and trust are at the heart of everything we do. We know inviting a tradesperson into your home or business requires confidence, so we focus on:  Clear communication – We keep you informed every step of the way so there are no surprises.  Turning up on time – We respect your schedule and stick to our commitments.  Proven professionalism – As proud members of the Master Painters Association, we meet strict industry standards for quality and ethics.  Fully insured and qualified – Your property is protected, and our team is trained to deliver work safely and to a high standard.  Strong reputation – Most of our work comes through referrals and repeat customers, which speaks to the trust we’ve built in our community.  Respect for your space – We work neatly, protect your belongings, and leave your home or site clean at the end of each day.  When you hire us, you’re choosing a business that values honesty, transparency, and long-term results – not shortcuts.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

At Prime Coatings, we understand that painting is more than just colour on walls – it’s about quality, trust, and lasting results. Customers choose us because:  Professional workmanship – We take pride in delivering a flawless finish with attention to detail, from preparation through to the final coat.  Reliability – We turn up when we say we will, keep communication clear, and respect your time and home.  High-quality products – We only use trusted, premium paints and materials designed to last in Australian conditions.  Tailored solutions – Every job is different. We take the time to listen, offer advice, and deliver a finish that suits your style and budget.  Clean and respectful – We treat your property as if it were our own, keeping the worksite safe, tidy, and minimising disruption.  Local and trusted – As a family-run business servicing Melbourne’s South Eastern Suburbs and the Mornington Peninsula, our reputation is built on honesty, reliability, and word-of-mouth referrals.  Industry recognised – We are proud members of the Master Painters Association, giving our clients confidence in our standards, skills, and professionalism.  Choosing us means peace of mind knowing your project will be completed to the highest standard – with no shortcuts.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

3 Ways Customers Can Save Money Before We Start Work  Prepare the space in advance Move furniture, take down curtains, photos, and wall hangings before we arrive. This reduces our set-up time, which means more of your budget goes toward painting rather than labour for prep.  Consolidate your painting needs If you have multiple rooms or areas to paint, having them done together is usually more cost-effective than booking separate jobs. This reduces travel, set-up, and clean-up costs.  Choose colours and finishes early Having your paint colours and finishes decided before we start avoids delays and prevents extra costs from last-minute changes or ordering additional materials.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Experience, Skills & Qualifications  At Prime Coatings, we bring together the right mix of experience, training, and industry recognition to give our clients complete peace of mind:  Years of hands-on experience – We have extensive experience across residential, commercial, and exterior projects, from single-room repaints to large-scale restorations.  Industry-trained professionals – Our team is fully trained in the latest painting and decorating techniques, including surface preparation, protective coatings, and specialty finishes.  Master Painters Association member – As proud members of the Master Painters Association, we follow strict industry standards and best practices that guarantee quality and professionalism.  Qualified & insured – We hold the appropriate trade qualifications and are fully insured for public liability and workplace safety.  Attention to detail – Beyond technical skills, we pride ourselves on neatness, reliability, and ensuring every project is finished to the highest standard.  This combination of experience, qualifications, and professional recognition makes us the right team for the job — every time.

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