Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Fully Insured and give a life time warranty on all our work and all the materials we supply. The only time we don't give warranty on goods is if the customer supplies it.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I come from a long line of Electricians I'm third generation directly and i have a lot of friends in the industry.

Question 3

What do you like most about your job?

Accepted Answer

Working with local people in the area, always working with and meeting new people, And when people think something can't be done and you achieve it its a great feeling.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What the electrician is qualified in and how much experience they have in the field and how the job can be done most efficiently and cost effective.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Generally how much it will cost and when can can it be done. A lot of customers rely on the advice from platinum for the best products to suit their application.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are there when we say we will be and if we get held up for any reason we always ring and let the customer know what is happening and when we can be there. Plus we offer a $50 cash back if we are not there on time without explanation.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

At Platinum Electricians we are all about customer service and The "wow" factor to give the customer a fantastic Electrical Experience.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What their needs are, what time frame they need the work done in what type of dwelling/worksite it is and a rough budget they want to work to.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a good idea what they want, if they are thinking of multiple jobs being done do them all at once save coming back with extra hours. Trust in the Electricians advice we have seen most scenarios in our Travels.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a gift for every referral that is successful e.g.. movie tickets  so its worth telling your friends about us if your happy with the work.

Question 11

What makes your pricing competitive?

Accepted Answer

I am Fair and competitive I'm am not cheap and either is my service and I'm not expensive, i offer a life time warranty on all my work and the materials i use have great manufacturers warranty and thats what makes me competitive.

Question 12

How do you normally charge for your service?

Accepted Answer

I prefer direct transfer will accept cash, my invoices have all my payment details on them and if its a domestic job it will be cash on delivery from invoice or the bigger clients 7-14 or 30 days depending on the situation.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All areas of the trade and will consider all work no job to big or to small. I am particularly great at fault finding especially industrial and heavy industrial, but more than happy to put a light fitting in a room.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Domestic comercial Industrial and heavy industrial and Air conditioning / heat pumps. I have been in the trade since 1996 and have worked in all industries of the electrical trade including mining and deep underground mining and have rolled all my experience into my electrical company.

Platinum Electricians Badgerys Creek

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