Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I have full personal indemnity insurance.  I am bound by professional codes of conduct with the tax practitioners board. Anyone can call them anytime if you’re not happy.  https://www.tpb.gov.au/comply-code-professional-conduct-for-BAS-agents

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have worked in finance since I left school, from retail banking, investment banking, through to project accounting and everything in between, It started when I had a few friends ask if I could help them with their book work and grew from a sideline into a full time business, which I love.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have so many clients now that came to me with a plastic bag full of receipts, those pictures on my profile are from actual jobs! I love getting new business set up and running on easy to use software that is right for your business needs and so you never have to worry about about bags of receipts

Question 4

What do you like most about your job?

Accepted Answer

I LOVE my job, I enjoy helping people and taking some of the load off, making life easier for you with less things to worry about. I get great satisfaction by producing a set of correctly managed and reconciled books and ticking all the task off on my practice management software.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure you hire a registered BAS agent and ask to see their registration. To be registered, a BAS Agent needs to be qualified and experienced. At least 1000 hours supervised experience lodging BAS over 4 years, a minimum of a Cert IV in bookkeeping, be insured, hold professional membership.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often want to start with the price and although price should not be the most important thing when choosing the right person to help you with your business, it certainly is something we will need to discuss. My fees start from $39 a week for my basic bookkeeping package.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked for many year in this industry and have a good reputation. You can review what people think of my work on my social media: https://www.facebook.com/pg/PJCBookkeepingServices/ https://www.linkedin.com/in/paula-coll-micb-63424744/

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As a small business with small business clients I know small business. I understand your needs and that often availability is outside of normal office hours. I know you are busy running your business and I can advise on tools to help with efficiencies and time saving.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

BAS registration details and where you are with your reporting obligations. Number of staff employed by the business Access to software to review file Bank statements and previous year financial statements

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Have all tax receipts/invoices scanned to a folder/thumb drive - Download copies of previous BAS submissions for the current financial year - Use a dedicated business account that is not also used for personal expenses

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention you found me on Oneflare to receive a free , no obligation date file health check. I will look over your file and advise what area's need work.

Question 12

What makes your pricing competitive?

Accepted Answer

As a small business working from a home office I do not have large overheads and staffing costs therefore I am able to keep my prices lower than the franchise orgaisations while offering you the same professional service

Question 13

How do you normally charge for your service?

Accepted Answer

Fees are a fixed monthly amount billed monthly in advance . no hidden surprises or costs. I will be able to quote based on your current situation, software and needs

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I work predominantly with small businesses using cloud based solutions for bookkeeping, document management and reporting obligations. I also work closely with Tax accountants who can look after your end of year obligations and liaise with them on your behalf.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certified bookkeeper and registered BAS agent I understand and help you manage your business obligations with the ATO, superannuation payments, and other liabilities.

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