Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% insured as a company and our insurance allows for us to work on any clean having $10 million dollars in Public Liability Insurance and Workers Compensation. We also have a 100% Satisfaction Guarantee or we clean again for free.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We wanted to work with cancer victims and cleaning is a great way to help them. We also decided to spread our wings by opening our doors to the public in order to help donate more funds.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We performed a Bond clean in Griffin when we arrived our customer was extremely stressed as her power was already cut off and the removalist had placed 2 holes in her walls.  The carpet Cleaner also canceled that morning due to power. We used a generator, fixed walls and she got her bond back.

Question 4

What do you like most about your job?

Accepted Answer

We are helping to support the Cancer Council in their endeavour to support victims of Cancers whilst providing Australians with the freedom of TIME as a lot of Australians these days are too busy working. I love the smell of a clean home too.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hourly rate, firstly if it's under $40 you need to ask to view insurance documents, make sure that when they supply them to you it doesn't just have that day date on it. You also want to see evidence of what they are paying staff, if it's under the award rate, you could be liable yourself.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have a FAQ on our website with commonly asked questions, usually, it is the type of clean we offer, what they get for their money, have we got insurance, are our staff police checked. for our FAQ please visit PinkRibbonMaids.com.au or feel free to contact our customer support team on 1300 062 437.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have access to over 1000 staff throughout Brisbane which enables us to guarantee someone will be available for you or if your not happy with your maid we can easily swap for one you feel more comfortable with. It is all about YOU our customer!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a 100% satisfaction guarantee or we clean again FREE! and with every clean, you are supporting the Cancer Council with 10% of all profits being donated to Woman's Cancer namely the Pink Ribbon Campaign.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The number of bedrooms and bathrooms, have you got pets that go inside the property, other types of services you may need such as carpets steam cleaned or Pest control. Any specific jobs they want to be done What area's matter the most it really comes down to how long it would take 2 people to clean with a minimum charge of 2 man hours per visit. ($80) even if we are finished in an hour.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure that the walls are not heavily soiled, clean your blinds and garage, we can perform these services if you like but it will be for a fee. Please refer to our payment schedule on our website for more information or feel free to request a quote.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We already offer Value for Money with every clean being done by professional and experienced cleaners. We do however donate 10% of all profits to the Cancer Councils Pink Ribbon Campaign supporting Woman's Cancers Research which you as a customer would be helping to support.

Question 12

What makes your pricing competitive?

Accepted Answer

Pink Ribbon Maids does not worry about what others are charging, in fact, we are more concerned about the quality of the service and ensuring you have good reliable cleaners. We do our best to be fair on price whilst upholding the service possible with our 100% Satisfaction Guarantee.

Question 13

How do you normally charge for your service?

Accepted Answer

We are $40 per hour which will include; 2 cleaners, some products, insurance, receipt, and 10% will be donated to the Pink Ribbon Campaign with the Cancer Council. Our quote is our final price so that you don't have any hidden fees.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We find that no 2 cleans are ever the same and every client has their own expectations which are why we like to do an in-depth consultation with all clients to ensure the client gets exactly what they are wanting and is 100% satisfied.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our leading trainer has 20 years experience in cleaning for both the Domestic and Commercial sectors including extensive knowledge of all chemical and natural cleaning methods. We have an area Managers that will go in behind our cleaners and check on all cleans to ensure 100% satisfaction is reached

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