Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured for both goods in transit and liability.  Safe driver who has been accident free for over 20 years.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Wanted to be my own boss, so i could provide what i believe to be honest, reliable, service to customers

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Did a house move for a recently divorced lady moving from a large house to a smaller unit, very polite and appreciative customer , posted her comments on facebook to which many people requested my details

Question 4

What do you like most about your job?

Accepted Answer

Providing customer service and satisfaction , meeting people from different walks of life.  Knowing that i have given my customer a honest and reliable service that i pride myself in .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are your prices competitive, reliable, customer service and satisfaction and level of insurance over - public liability and goods intransit insurance

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers enquire about my pricing - which depends on distance needed to be covered and size of move. Size of my vechile - 3.5 tonne truck

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Owner is present for every pick uo and delivery, i belive in honesty is the best policy. Treat your possessions as if they were my own

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honest, reliable and value for money service . Owner has direct involvement with every pick up and delivery to ensure customer service and satisfacton . Fully insured for your protection

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Destination distance , size of house , heavy and or large furnishings, access into house new and old, is either of the houses double story.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Dismantle of beds and flat packed furniture, clear walkway . Items boxed and clearly marked from and to which room .  Put packed boxes in one room/garage for quick and easy removal.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Have a spring special at the moment 5 % off which runs to the end of October 2017. Give me a go

Question 12

What makes your pricing competitive?

Accepted Answer

Pride myself in being competitive to the market, owner is involved in every delivery so no extra hidden costs on employing extra staff .

Question 13

How do you normally charge for your service?

Accepted Answer

Within 25km - $65 +GST household white goods and furnishings POA for further distances. $90 - $110 + GST per hour for House moves NEG  Archiving ( boxed) $110 + GST per hour

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Archiving of documentation , delivering to customers storage point. Delivering household white goods and furnishings to your home.  Small 1,2 and 3 bedroomed houses.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified HR driver , driving for over 20 years accident free, professional and believe in customer satisfaction , franchise owner all training and checks done in house

Pick Up And Delivery 1/2/3 Bedrooms House Moves

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