Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry up to 20Million Dollars worth of public liability insurance. And we gaurantee our work

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, there is no physical contact between ourselves and our customers and a 1.5m distance can always be maintained so this is not necessary

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We have a no contact service in place.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I have always enjoyed working outdoors with my hands and I find this type of work very staisfying especially when looking back at the beginning of a project and seeing the huge amount of change we can acheive.   It gives me great pride when I am able to present a cleaned area to a customer that looks 100 times better than before we began and hearing that they are thrilled with the results.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer recently asked which area I serviced and If I was local to their It just so happend that I outside their commercial property on my way home when they rang, and I said "yes I am pretty local I am outside right now". We had a very good laugh about it. They had a very slippery case of algae growing in their customer carpark dure to large volumes of rain and consistant water flow that was a safety concern. I did a test clean on the spot to ensure that I could sufficiently remove the algae and came back first thing the next day to complete the work.  They were very satisfied with the work and the area is no longer a slip hazard.

Question 6

What do you like most about your job?

Accepted Answer

Seeing the look of satisfaction on my customers faces when they see the final results of their home or commercial premisis and they know they made the right choice when hiring us to do their pressure cleaning.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What equipment do you use. What Chemicals do you use. Roughly how long will the job take.  Do you have insurance. Do you have an ABN?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What equipment do you use? We use the latest model Honda Powered Pressure Cleaners utilising Italian made Bertalinni Pumps. This is the indusrty gold standard for commercial pressure cleaning.  What chemicals do you use? We use a variety of chemicals depending on what type of cleaning is to be undertaken. We take every precaution to protect your property and the environment when using these chemicals.   How long will the job take? This depends on the scope of the job, but an estimate will always be provided before the work is started and if there are any unexpected issues that may cause delays than this will be communicated to you as they occur.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a passion for customer satisfaction as our number one priority. This is evident in the healthy amount of positive reviews we have gathered in a relatively short amount of time.   We use industry leading equipment and have undertaken courses and training to hone our skills along with significant eperience in completing hundreds of similar jobs.   Our business is built on integrity and we often end up working with our customers on a repeat basis as we have built a good relationship and rapport through excellent customer service and dedication to completing every job to the highest of stnadards.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We offer a friendly and personalised service with the aim of winning a customer for life. We want to be your first call for any and all future similar work and we know that th way to make this happen is by doing the best possible job for you in a reasonable time frame and for a fair price. These attributes are the core of our business model and ensure you will always be satisfied with our work.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally the size and type of area to be cleaned. Whether there are any access issues (i.e locked gates, cars in driveways, restricted access to water etc). Location of the job and if Parking is available.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Moving furniture out of the way is important. To ensure that we can be efficient as possible and stick to the quoted price it is important to remove any furniture or obsturctions before we are scheduled to arrive.   Blocked draines can be an issue, use a high volume of water to do our cleaning and this means we rely on the property drains to be unblocked and working at a reasonable level. If you are aware of the property's drains being an issue it is best to have a plumber unblock them before hiring a pressure cleanes as the water will have no where to go and this may occur an extra fee for us to pump out the area.   If you require multiple areas to be cleaned it is best for us to do an in preson quote rather than quoting over the phone or through pictures. This way we will have the full scope of the work and will avoid any unexpected extra costs on the day of the clean.

Question 13

What makes your pricing competitive?

Accepted Answer

We offer competative rates to our however what sets us apart is that we go the extra mile on what we deliver.

Question 14

How do you normally charge for your service?

Accepted Answer

We charge on a case by case basis based on several factors including side, surface type and job type, dirtyness and the amount of chemicals that are requored for the job. For example if a driveway is a 60m2 simple concrete driveway with minimal mould or organic growth, we can offer a lower rate than the same sized paved driveway with heavy mould and algae growth because the time it would take to clean would be much less.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in pre-sale and normal house washing including roof cleaning. We can get your house looking great again and will work with you to find a time that works for you, if you have pre-sale photos booked we will prioritise your work to meet the deadline.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Combined teams experience of 10 years. White Card, Accredited Think Brick Brick Cleaner, Working Safely at heights, Working in confined spaces, Traffic Management Controller, Apply WHS Requirements, policies and procedures int he construction industry certified.

Pete's Pressure Cleaning

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Pete's Pressure Cleaning