Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Perth Floor Care is a fully insured business. We guarantee our work for a period of 7 days (outside of any pre-existing carpet conditions which are not evident at the time of quoting.)

Question 2

What do you like most about your job?

Accepted Answer

We love to see a happy customer. Satisfaction in providing a great finish is our aim. We take pride in our work.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Perth Floor Care continually strives to improves its processes and train its technicians. We encourage potential clients to always ask to see a technicians credentials.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Perth Floor Care has built a solid reputation by providing 'old fashioned service'. We arrive on time, every time. We walk our clients through the process that we provide and welcome any questions afterward. We are on call 24 hours to answer any questions our clients have.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Perth Floor Care is a fully trained and experienced floor maintenance professional. You can be sure you will receive a great job at a competitive price.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The more information/pictures our customers provide to us before quoting will assist us in providing an accurate price. There is nothing worse than the price increasing when the job isn't as described.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearing furniture out the rooms before cleaning allows us to clean all the carpet more effectively, resulting in a better finish.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For One Flare clients Perth Floor Care is offering a special deal. 1 room cleaned for FREE with every job. I.E Pay for 2 rooms, receive 3rd room FREE! Pay for 3 rooms, receive the 4th room FREE!

Question 9

What makes your pricing competitive?

Accepted Answer

Perth Floor Care believes in 'honest job for honest pay'. We quote an industry competitive price whilst providing a superior service to our clients.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge a fixed price service for the agreed job. Any additions will attract further charges. These charges will also be discussed prior to work.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All of Perth Floor Care technicians are trained and certified in carpet cleaning (steam and dry), hard floor maintenance (tile & grout cleaning) and vinyl floor strip and seal. We also provide stain removal and upholstery cleaning services.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of Perth Floor Care technicians are fully trained and certified by the IICRC (Institute of Inspection Cleaning and Restoration)

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