Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — we are fully insured, including public liability coverage, giving you complete peace of mind while we’re on your property.  We also stand behind the quality of our work with a satisfaction guarantee. If something isn’t right, we’ll come back and make it right — no fuss, no excuses. Our goal is to deliver a Perfect Finish, every time.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No — we will not require customers to share or record their vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

✅ Regular hygiene protocols: All staff practice hand hygiene before and after every job, and surfaces are wiped down as needed.  ✅ Social distancing when possible: We maintain appropriate distance while working and during customer interactions.  ✅ Customer or Team Member Symptoms. Any team member showing symptoms or feeling unwell stays home — no exceptions, and if the customer is also unwell, we can adjust schedule.  ✅ Flexible scheduling: If you're feeling unwell or isolating, we’re happy to reschedule.  ✅ Minimal contact options available: Need a quote or work done with minimal face-to-face contact? We can handle quotes via phone, video, or photos and complete jobs without needing direct contact.

Question 4

How did you decide to get into your line of work?

Accepted Answer

It all started with a simple goal — to take pride in transforming spaces and leaving things better than we found them. Over the years, that turned into a passion for quality workmanship, attention to detail, and delivering finishes that genuinely make people say “wow.”  Painting might seem simple from the outside, but it takes skill, patience, and high standards to do it properly — and we love that challenge.  Today, we don’t just paint walls — we help homeowners and business owners add value, improve first impressions, and feel proud of their spaces. That’s why we do what we do.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Absolutely — one that stands out was a young couple who had just bought their first home. The place was solid, but the interior was tired and outdated. They told us they were on a tight budget but really wanted it to feel like home before moving in.  We worked with them to choose modern colours, stayed late a few nights to meet their move-in deadline, and even helped them patch a few extras they hadn’t expected.  When they walked in after the final coat, the wife actually got emotional — said it finally felt like theirs. That’s the kind of moment that reminds us why we do this: it’s not just paint, it’s creating a fresh start for people.

Question 6

What do you like most about your job?

Accepted Answer

Honestly? The transformation.  There’s something incredibly satisfying about turning a tired, worn-out space into something fresh, clean, and full of life. Whether it’s a family home, a driveway, or a commercial site — seeing the before and after, and knowing we were part of that change, never gets old.  But more than that, it’s the reactions. When a customer walks in and says “Wow, this looks amazing” — that moment makes all the hard work worth it.  We’re not just slapping on paint — we’re improving homes, increasing value, and leaving people feeling proud of their space. That’s what keeps us showing up every day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring the right person for the job can save you time, money, and a whole lot of stress. Here are the key questions we recommend every customer ask:  Are you licensed and insured? This protects both you and the tradie. No insurance = no go.  Do you have examples of recent work? Photos or real reviews show you what kind of results to expect.  Can you provide a detailed quote? A proper professional will break it down clearly — no vague pricing.  What products and materials do you use? Quality matters. Ask about paint brands, prep methods, and finishes.  What’s your process from start to finish? Knowing what to expect helps avoid surprises and keeps things smooth.  Do you guarantee your work? A confident pro stands behind their work with a clear satisfaction policy.  How long will the job take? This helps you plan ahead — and spot any red flags if the timeline sounds off.  Do you have online reviews or testimonials? Real feedback gives insight into their reliability and customer service.  ✅ Bonus tip: Trust your gut. If they dodge questions, don’t show up on time, or seem too cheap to be true — they probably are.  We encourage all our customers to ask these questions — and we’re happy to answer every single one of them.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

❓“How much will it cost?” 💬 Every job is different, so we provide customised quotes based on size, surface condition, prep work, and materials. We’ll inspect the site or review photos, then give you a clear, written estimate — no surprises.  ❓“How long will the job take?” 💬 Most jobs take between 1–5 days, depending on size and scope. We'll always give you a realistic timeframe upfront — and keep you updated along the way.  ❓“Do you do all the prep work?” 💬 Yes — prep is everything. We take time to patch, sand, mask, and clean surfaces properly so the final result lasts and looks flawless.  ❓“What kind of paint do you use?” 💬 We only use premium paints from trusted brands like Dulux, Taubmans, or the brand that best suits your project. We’ll explain the best options for your surfaces and budget.  ❓“Do you clean up after the job?” 💬 100%. We treat your space like it’s our own. Every job ends with a full clean-up so you can enjoy the results right away.  ❓“Is your work guaranteed?” 💬 Absolutely. We stand by our work with a satisfaction guarantee. If there’s an issue, we’ll fix it — simple as that.  ❓“Are you insured?” 💬 Yes — we’re fully insured, including public liability, to protect you and your property at all times.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Here’s why customers trust us:  ✅ We turn up when we say we will — on time, every time. ✅ Clear, honest quotes — no hidden fees or last-minute surprises. ✅ Years of hands-on experience — we’ve handled everything from small touch-ups to large-scale makeovers. ✅ Fully insured & ABN-registered — your property is protected from start to finish. ✅ We finish what we start — and we don’t leave until you’re happy with the result. ✅ Respect for your space — clean, tidy, and professional on every job. ✅ Strong word-of-mouth — most of our work comes from repeat customers and referrals.  Trust isn’t just about what we say — it’s what we do, every day, on every job.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Because we don’t just “paint walls” — we deliver results that add real value.  Here’s what sets us apart:  ✅ We show up. We finish. We follow through. No disappearing acts, no half-done jobs, no excuses. Just solid, reliable service from start to finish.  ✅ Quality over quick cash. We don’t rush jobs just to move on to the next. We take the time to get it right — because your satisfaction is what gets us our next customer.  ✅ Clear communication. You’ll always know what’s happening, when we’ll be there, and what you’re paying for. No surprises.  ✅ Professional from quote to cleanup. From prep to paint to pack-up, we treat your space with care — like it’s our own.  ✅ We’ve earned trust — not bought it. Our reputation is built on word of mouth, repeat customers, and work that speaks for itself.  There are plenty of painters out there — but not all of them care. We do. And that’s why our clients keep coming back.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give you an accurate and fair quote, we need a few key details upfront:  🧱 Scope of the job What exactly needs painting — interior walls, exterior surfaces, roof, driveway, fence, etc.?  📏 Size of the area Approximate measurements or how many rooms, walls, square metres, etc. The more detail, the better.  🔧 Condition of the surfaces Are we working with fresh plaster, old flaky paint, water damage, stains, or cracks? Prep work affects both time and cost.  🎨 Colour and product choices Do you want standard finishes, feature walls, or premium coatings like epoxy or membrane paint?  🏡 Access and job site details Is it a single-storey or two-storey home? Is there scaffolding or safety gear required? Can we access the area easily?  🗓️ Timeline Do you need the job done ASAP, or are you planning ahead? This helps us schedule and allocate resources properly.  📸 Photos (if quoting remotely) A few clear photos can go a long way in helping us estimate before visiting in person.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We’re all about giving you great value — and there are smart ways to cut costs without cutting corners. Here are 3 simple ways to save:  💡 1. Clear the area before we arrive Move furniture, cover valuables, take down wall art, and clear access to the workspace. The less time we spend prepping your space, the more you save on labour.  🎨 2. Choose fewer colours or simpler finishes Using one colour throughout or avoiding complex feature walls and specialty finishes can reduce both paint and labour costs — without sacrificing quality.  🧼 3. Do some basic prep work yourself (if you're up for it) If you’re handy and confident, things like minor wall patching, sanding, or pressure washing can reduce the time we spend on-site — just ask us first so we’re on the same page.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes — we’ve got an exclusive offer just for Oneflare customers:  ✅ Free colour consultation — we’ll help you choose the perfect shades to suit your space and lighting. ✅ Priority scheduling — Oneflare clients get bumped to the front of the queue (subject to availability).  We appreciate customers who are ready to take action, so this is our way of saying thanks for choosing us through Oneflare.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing isn’t about being the cheapest — it’s about being fair, transparent, and delivering serious value for money.  Here’s what makes us competitive:  ✅ Detailed, all-inclusive quotes No hidden fees. No surprises. You get a clear breakdown of costs, so you know exactly what you’re paying for.  ✅ Premium quality at the right price We use top-tier products and proper prep methods to make sure your job lasts — saving you money on repaints down the line.  ✅ Efficiency through experience We work smart. Years of hands-on experience means we get the job done faster without cutting corners, which keeps labour costs lean.  ✅ Flexible solutions for all budgets Whether you’re after a premium finish or a clean refresh, we can tailor our approach to meet your budget while still hitting a high standard.

Question 15

How do you normally charge for your service?

Accepted Answer

🧾 Fixed-price quotes Once we assess the job (in person or via photos), we provide a clear, all-inclusive quote covering labour, materials, prep, and clean-up. No hidden fees, no surprises.  📐 Factors that affect pricing include:  Size of the area  Condition of the surfaces  Type of paint or coating used  Access requirements (e.g. height, scaffolding)  Level of prep work needed  📆 No hourly rates unless requested For very small or unusual jobs, we may offer an hourly rate — but most clients prefer fixed pricing for clarity and peace of mind.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — we specialise in surface transformation and restoration for pre-sale, post-sale, and rental properties.  Whether you're:  🏡 Selling a home and want to boost street appeal and buyer confidence, 🔑 Moving into a new property that needs freshening up, or 📅 Preparing a rental between tenants for maximum return —  We focus on restoring tired, damaged, or outdated surfaces into clean, modern, value-adding finishes.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

🛠️ Years of real-world experience We’ve completed countless jobs across residential, commercial, and industrial spaces — from single-room refreshes to large-scale restorations.  🎯 Specialised in surface restoration We’re experts in transforming tired, worn-out surfaces into clean, high-value finishes — particularly in pre-sale, post-sale, and rental turnovers.  🎨 Product knowledge & application mastery We understand which paints, sealers, and coatings work best for each surface and environment — and we apply them with precision and care.  📋 Professionalism from start to finish We’re fully insured, ABN registered, and operate with clear quotes, solid timelines, and a strong customer satisfaction guarantee.  👷‍♂️ Trained in safety, prep, and application Our work follows best practices for site safety, surface prep, and material use — ensuring quality that not only looks great but lasts.

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