Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Any faulty products can be returned and refund. We guarantee the quality of our printing to meet customer's ordering requirement.

Question 2

What do you like most about your job?

Accepted Answer

To get the good response after job is done. Designing and printing effect is our most like about job, and we like to communicate with our customer especially in designing topic.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

We have more than 10 years' experience in DTG and garment digital printing industry.    All of our t-shirt, polo shirt, workwear are selected from popular brands supplied by Sydney and Melbourne local clothing business including RAMO brand JB's wear and other accredit local factories

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The leading time and cost is mostly asked by our customer. We will reply instantly when receiving the question. Some other question regarding the design, it may cost more time but we like to share the experience with it. We don't charge set up fee, designing cost and consultant expense.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Understanding customer's requirement, helping on designing, providing creative idea, supplying top quality garment, giving the best printing method for a particular job, completing the job on time,

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide our customer a best service not only FAST, AFFORDABLE and high quality PRODUCTS, but also we help customer by providing good idea from our DESIGNING team members. Our new printing technology and equipment will give our customer a happy taste of a printed colourful t-shirt.   Now we have established a quick service for Workwear Printing section looking after printed Safety Vest, Safety Polo and lots of other workwear products for local business, government organisation, construction group and private use . Welcome to quote bulk order and try our good service,

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The customer's required t-shirt, what are they? (1) indicate the exact shirts, is it 100% cotton t-shirt or poly t-shirt or hoodie and etc, And (2) colour of the shirts (3) printing position front or back or both, (3) text and logo files and contents. (4) size of the shirts, (5) customer's contact details.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Yes, (1) customer can have free mock up before job start, (2) save time and money by asking question before payment and (3) in a special condition (big organisation order) we can made free sample for customer.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

There's will be at least 5% lower than we advertise in other web business such as our eBay store's price.

Question 10

What makes your pricing competitive?

Accepted Answer

By your offer, or compare with any other service cost, we will set the price at best level that you may accept it.

Question 11

How do you normally charge for your service?

Accepted Answer

All order will be invoiced for the customer's confirmation before job start and payment is on a proforma base. Payment can be made through direct debit, credit card payment, cheque or cash onsite.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With our local business needs we can quickly manage with your large or small business by having a single point of contact for several different tasks , if required. We have same day instant job to satisfy our customer's urgent demand.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Form your first order, it will tell you all the truth of our experience, skills and qualifications. You will quickly realise we are the right person after first job.

Paceko Digital Printing

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