Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, each & every OZ operator is properly insured and every bin clean caries the OZ Bin Cleaning guarantee.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

The simplest question is; What do you do with the water used from cleaning the bins? Only a bin cleaning professional captures all the water from the cleaning process and disposes of it off site responsibly. Allowing the water from bin cleaning to enter storm water drain is illegal and both you and the service provider can be fined by the Local Council and the EPA. Dealing with OZ Bin Cleaning provides you with complete peace of mind.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common question would have to be; Do you need access to water? No, the OZ Mobile cleaning unit is custom built with its own water tanks and an on-board water recycling system. This enables us to clean over 200 wheelie bins or over 20 commercial or industrial bins per day using 300 litres of water.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience is paramount in business along with professional standards. OZ Bin Cleaning the brand along with the dedicated team behind the name are committed to maintaining their No.1 position in the market place. This can only be done through service and value, as long as you - our client rely on us and trust in us then we will always deliver.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

OZ Bin Cleaning offers you complete peace of mind that only a long serving professional company can offer. Operating since 2001, with thousands of clients and over a million bin cleans you can be assured we are the right people for the job & can guarantee our work.  Specialising in bin cleaning only and not to be confused with general cleaning, if you have a bin of any size we will clean, sanitise, vacuum dry & deodorise your bin - no gimmicks, just a professional bin clean each & every time. Each of the OZ operators has passed in-house security checks, insured and fully EPA compliant.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Which days the bins are emptied. The number of bins to be cleaned. The exact location of the bins, and if there are any access issues.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep the bins empty until we arrive as there will be an extra charge if the bins are not kept empty or we need to reschedule the service.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention Oneflare and receive the monthly special at the time of booking.

Question 9

What makes your pricing competitive?

Accepted Answer

The rates are very competitive for the professional service provided. OZ are specialists in bin cleaning but their rates are often compared to what the general cleaner who hoses out the bin charges.  OZ operators do not simply rinse out a bin with cold water and harmful chemicals which are the dumped into the gutters and storm water drains which lead directly into our rivers, lakes and beaches. Pricing is competitive and reflects on the professional service provided.

Question 10

How do you normally charge for your service?

Accepted Answer

Services are charged per bin and the frequency of the service. One off or ad hoc services are also available.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

OZ Bin Cleaning are the Bin Hygiene Professionals. The only service offered is bin cleaning - any size or type of bin, professionally cleaned.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Established in 2001 and now the leading Bin Cleaning company in Australia sets the OZ team as the best in its field. Professionally cleaning bins of all sizes since 2001 provides knowledge and expertise only gained through experience. The OZ service is not a mop & bucket service, each OZ operator has completed their training diligently prior to commencing work on their own. OZ operators work to a higher standard & ensure EPA and local Council requirement's are adhered to.

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