Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have $10M public liability insurance, workers compensation, Motor Vehicle insurance and others.  We offer a 12 month guarantee on our workmanship

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure they possess the relevant qualifications and are licenced.  Check out their on-line reviews and ask for references. Finally, speak with the organisation and make up your own mind.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers are always driven by cost, timing and quality.  OUR team are open and transparent with competitive pricing.  We arrive on site when we say we will.  We also advise, sometimes to our detriment, alternative solutions that may see the customer not using us on that occasion.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

OUR greatest compliment is customer referrals to family and friends.  OUR team specialise in our field and staff are very carefully selected and retained based on their professional and trustworthy performances.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

OUR team offer fast, on-time, professional services.  OUR young enthusiastic team are keen to impress with their friendly service and efficiency.  OUR respect for you and your home ensure we minimise any disruption and clean up our mess.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

OUR team need to know - - location/suburb - type of construction - clearly defined description of works you require

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.  Be very clear with your scope of work 2.  Ensure they are ready for OUR team and we have a clear access to work areas 3.  Ask OUR team for alternative suggestions.  We may have an idea or solution  that you haven't considered.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer $99* 5 point health checks of your Air-Conditioner.    All booking for this prior to 30-November 2016 will receive a 10% discount off this.

Question 9

What makes your pricing competitive?

Accepted Answer

OUR team are efficient and ensure that the Client has a productive team guaranteeing value for money...oh, and we turn up on-time!

Question 10

How do you normally charge for your service?

Accepted Answer

OUR team normally charge an hourly rate and pass on trade prices to customers.  OUR repeat business, and referrals are OUR greatest compliment.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

OUR team have a broad experience across all aspects of the industry.  There is nothing we cannot do - no matter how big or small.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

OUR team of technicians are all licenced, qualified, professionals.  OUR management team are experienced in all aspects of your works.

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Are you an insured business and do you guarantee your work?

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