Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Orion Bookkeeping Pty Ltd has a Professional Indemnity Insurance. That is a requirement for registration as BAS Agent with the Tax Practitioners Board.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My qualifications and long varied experience in the field made my decision easy. I have the knowledge and passion and wanted to run my own business in a field I feel very confident in.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have had many customers who have been using an unqualified bookkeeper. They have contacted us when their bank accounts have not been reconciled for many years and their accounts have been in a total disarray. We have corrected the accounts and got their bookkeeping up to date.

Question 4

What do you like most about your job?

Accepted Answer

Meeting dedicated business owners and being able to help them focusing on their business. They are best at running their business and should let a professional bookkeeper take care of their books.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask for qualifications and experience. These two factors are of paramount importance to making sure a customer get a qualified bookkeeper. Pricing is of course important but not the most important factor when hiring a bookkeeper.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What services we offer and the price. I answer their questions with the facts and explain in detail so my customers understand.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My qualifications and long experience guarantees a high quality job. I am passionate about bookkeeping and will do everything to make sure Orion Bookkeeping is highly recommended by my customers. Orion Bookkeeping is a proud member of Bribie Island and Caboolture Chamber of Commerce.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Tom has a Master’s Degree in Business and a Bachelor’s Degree in Accounting and is an accredited BAS Agent by the Tax Practitioners Board. Tom has 20 + years’ experience working as corporate accountant and has managed accounts departments and payroll. We use Xero and MYOB.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the company and an estimate of the quantity of invoices. Also how many employees the business employs. What needs to be done; Bookkeeping only or also BAS returns and payroll?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money by having their invoices and other paperwork organised and easily accessible. It is also helpful to print bank statements before a visit. A customer should prepare questions before a visit to speed up the visit. All these tips will save time and money for the business.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer Oneflare customers a free consultation to make sure your bookkeeping needs are met. We then offer the opportunity of an hourly rate or for value pricing. Value pricing is done before performing the service and priced based on your perceived value. The advantages with value pricing are:      * Removes the constraint of time on profits     * Incentivizes all to improve efficiency and productivity     * No surprises for you, the client     * Eliminates the friction to collaborate

Question 12

What makes your pricing competitive?

Accepted Answer

We don't compete solely on price. Tom is highly qualified with 20+ years experience in all aspects of accounting and payroll. Our customers get very high value services.

Question 13

How do you normally charge for your service?

Accepted Answer

Initially we charge per hour. This is to get an understanding of your business and your specific needs. It also gives you a chance to evaluate our services and give us feedback on the job performed. We can then discuss a pricing model that suits your needs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

•	Bookkeeping •	BAS Returns •	Accounts setup •	Accounts reconciliations •	Bank reconciliations •	Fixed Assets •	Accounts receivables •	Accounts payables •	Journal Preparation •	Payroll •	Payment Summaries •	PAYG •	Management accounts

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Tom has a Master’s Degree in Business and a Bachelor’s Degree in Accounting and is an accredited BAS Agent by the Tax Practitioners Board. Tom is very experienced in bookkeeping and preparation of BAS returns and other statutory reporting such as PAYG, superannuation and payroll tax.  Example of businesses Orion Bookkeeping service:  • Car repairer • Holiday tour operator • Online retail business • Cleaner • Construction business • Newspaper • Real estate agent • Restaurant • Health care manufacturer • Gardening product manufacturer • Government service provider • Web designer • Marketing agency  • Major supplier to e.g. Bunnings  • Shop owner • Medical Practice (GP Clinic) • Therapy Services • Plumber • Fire Training & Management Business • Painters • Equipment Rental Business  • Road Maintenance Business

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