Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured business with 20Mil Public Liability and Professional Indemnity for a Max 20Mil With 5Mil max per Claim Complete OH&S systems in place We guarantee our all work and anything thing needs fixing we'll come back straight away we won't leave you high and dry

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through family, They had an electrical business in which very early on around 12 I'd go on school holidays and run in conduit and cable and learn the basic of working with my hands and the electrical business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have been fortunate to work with and for allot of people in my career and i think the biggest achievement is working for a handful of people and organisations for over 20year. To have them hold me in high regard for so long,  just starting out as I did back then and still being in contact with them and the confidence they have in my business and business ethic is great

Question 4

What do you like most about your job?

Accepted Answer

Helping people, and it really does make a difference to working relationships.  However it takes a lot more than that to make a successful team who can deliver results on time, every time. Our team of tradesmen are highly trained and their skills are being constantly updated. Our continued dedication to staff training and our commitment to their development not only in Electrical Technology, but Work Health and Safety procedures, guarantees a high standard of customer service and job satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It’s about more than just finding the lowest price when it comes to choosing the right contractor. Good communication will soon prove to be an important part of your working relationship, not to mention your trust in their abilities as a tradesman, particularly if it’s a large project.  1.	Ask for references At OptiGroup we encourage potential clients to talk to our previous customers about their satisfaction.  2.	Get two or three specific written bids Different contractors will vary widely on both the price level and the level of detail they’ll provide. Make sure you’re comparing apples with apples by giving each contractor the same details and requirements.  3.	Don’t automatically accept the lowest bid  It’s true – you get what you pay far. Many complaints filed against contractors are the result of cheapest price acceptances. Consider the materials, workmanship and reliability as something that may come at a price.  4.	Make sure your contractor is properly licensed See our Licenses and Memberships above for a full and up to date listing of Optilink credentials.  5.	Make sure your contractor is properly insured  See our WHS page for details regarding Workers Comp and Public Liability Insurances including Certificates of Currency. Additionally ask your contractor for Safe Work Method Statements and Instructions, do they undertake a Risk Assessment & Hazardous ID report before performing the tasks they are going to undertake, his makes for a safe and clean work environment.  6.	Most importantly…Do you trust this person to work on your business? Go with your gut feeling. Do you trust this person inside your business or workplace? Around your employees? Can you communicate well with this person about the project? Are they ‘in tune’ to your needs?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Choosing the right Contractor It’s about more than just finding the lowest price when it comes to choosing the right contractor. Good communication will soon prove to be an important part of your working relationship, not to mention your trust in their abilities as a tradesman, particularly if it’s a large project.  1.	Ask for references At OptiGroup we encourage potential clients to talk to our previous customers about their satisfaction.  2.	Get two or three specific written bids Different contractors will vary widely on both the price level and the level of detail they’ll provide. Make sure you’re comparing apples with apples by giving each contractor the same details and requirements.  3.	Don’t automatically accept the lowest bid  It’s true – you get what you pay far. Many complaints filed against contractors are the result of cheapest price acceptances. Consider the materials, workmanship and reliability as something that may come at a price.  4.	Make sure your contractor is properly licensed See our Licenses and Memberships above for a full and up to date listing of Optilink credentials.  5.	Make sure your contractor is properly insured  See our WHS page for details regarding Workers Comp and Public Liability Insurances including Certificates of Currency. Additionally ask your contractor for Safe Work Method Statements and Instructions, do they undertake a Risk Assessment & Hazardous ID report before performing the tasks they are going to undertake, his makes for a safe and clean work environment.  6.	Most importantly…Do you trust this person to work on your business? Go with your gut feeling. Do you trust this person inside your business or workplace? Around your employees? Can you communicate well with this person about the project? Are they ‘in tune’ to your needs?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

It’s about more than just finding the lowest price when it comes to choosing the right contractor. Good communication will soon prove to be an important part of your working relationship, not to mention your trust in their abilities as a tradesman, particularly if it’s a large project.  1.	Ask for references At OptiGroup we encourage potential clients to talk to our previous customers about their satisfaction.  2.	Get two or three specific written bids Different contractors will vary widely on both the price level and the level of detail they’ll provide. Make sure you’re comparing apples with apples by giving each contractor the same details and requirements.  3.	Don’t automatically accept the lowest bid  It’s true – you get what you pay far. Many complaints filed against contractors are the result of cheapest price acceptances. Consider the materials, workmanship and reliability as something that may come at a price.  4.	Make sure your contractor is properly licensed See our Licenses and Memberships above for a full and up to date listing of Optilink credentials.  5.	Make sure your contractor is properly insured  See our WHS page for details regarding Workers Comp and Public Liability Insurances including Certificates of Currency. Additionally ask your contractor for Safe Work Method Statements and Instructions, do they undertake a Risk Assessment & Hazardous ID report before performing the tasks they are going to undertake, his makes for a safe and clean work environment.  6.	Most importantly…Do you trust this person to work on your business? Go with your gut feeling. Do you trust this person inside your business or workplace? Around your employees? Can you communicate well with this person about the project? Are they ‘in tune’ to your needs?

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We beleive that we have the expertise over most electrical contractors, we can handle not only basic electrical but also can oversee complex electrical situations, along with data, fibre & voice communications, complex TV & Satelite Digital Systems, together with our OH&S Systems we can offer our clientele peice of mind when we are undertaking any job they require.  We are also associated with both  Master Electricians & Accredited OH&S and NECA ( National Electrical & Communications Association)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Things like Type of house construction ie Brick, Timber Clad, Whether there is access into the roof space or if the is room under the house or building. Whether you have a safety switch installed and if you have no power whether you have checked the fuses first

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before you contact us, call your service provider this could save you money; Energy Australia ph:131388 Integral Energy ph: 131003 and check to see if there is a black out in your area. *Check your switchboard for a tripped circuit breaker or blown fuse;  *Also make sure your safety switch is on.  Remember to turn off your main switch before checking the fuses

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We'll match any documented quotation from any of our competitors If you want an Electrical Efficiency report we will arrange an audit on your premises and the money that this cost we will rebate this to you through your implementation costs

Question 12

What makes your pricing competitive?

Accepted Answer

In these current times Optilink knows that we are more than competitive and our respective hourly rate is more than reasonable.  Particularly not just to attract new work or keeping the phones ringing from our existing clientele, but to attract new and keep our employees as we pay our boys good money, they are switched on, and they're experience is invaluable. Our saying is, if you pay peanuts you get monkeys.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge an Hourly Rate and have a charge for the first hour on the Job. We also have an extended rate for after hours and weekend work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of the trade is covered by our organisation. Being an electrically based company we've been in business for over 20years and have a combined 80year experience together with our employees. Our expertise lies within the Commercial, Light and Heavy Industrial sectors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have the expertise to undertake most jobs. Being an electrically based company we've been in business for over 20years and have a combined 80year experience together with our employees. We hold an Electrical Contractors Licence, ACER Licence(Austel) endorsed in Telephone, Co-axial, Data and Fibre. Our experience also in Complex Digital Terrestrial  and Satelite Digital Reception Syetms. Our expertise also extends to Hydraulic's including the sericing and installations of most column lift and Pit Jacking Systems

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