Onyx Removals

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Reviews (81)

• Sukhpreet K

  NEW

  Google review

  28 Jan 2025

  The work done by Anthony was so great and nice. He was so supportive and helpful throughout the work. He did a genuine work and was polite was well. Did a great job. Thanks
  Onyx Removals

  replied

  28 Jan 2025

  Thank you for your wonderful feedback, Sukhpreet! We're thrilled to hear that Anthony provided such great support and service. We appreciate your recognition of his efforts and will be sure to share your kind words with him! Thank you again!
• Mountnco S

  NEW

  Google review

  24 Jan 2025

  Is this the worst removalist company available? I think so. I hired Onyx for a simple office furniture move. They sub-contracted it out to two clowns that arrived without any tools to disassemble any furniture and only had a single carton trolley. No other tools to move heavy furniture. They ended up borrowing our trolley to assist with moving items. On the second booking we had a few days later to re-assemble furniture, they advised they would arrive at 1-2pm, this became 3pm, then asked if they could do it the following day. After lot's of stuffing around and me chasing them for updates, they cancelled using some poor excuse that did not align with any of the other communication earlier in the day. So if you want an unreliable removalist that has no tools to complete the work, definitely hire these guys!
• Austin X

  NEW

  Google review

  22 Jan 2025

  The overall experience with this company was extremely disappointing and unprofessional. While initially appearing cheaper, the move ultimately proved more costly. Removalists: Despite completing the move, they caused damage to our fridge and a computer table. Although the removalists were helpful during the move, they lacked accountability for the damage they caused, refusing to accept responsibility. Admin: A significant disconnect existed between the administration department and the removalists. The removalists continually added hidden fees that were not included in the original booking quote. When we raised these unexpected charges with the admin department, their response was highly unprofessional. Instead of attempting to de-escalate the situation, they resorted to yelling at us. To avoid further conflict and the stress of a prolonged dispute, we ultimately paid all the additional fees.
  Onyx Removals

  replied

  29 Jan 2025

  Dear Anitha, Thank you for sharing your feedback. A response to this duplicate review by your husband has been already given. At Onyx Removals, we take customer satisfaction seriously and always strive to provide transparent, professional, and high-quality service. However, we would like to clarify certain points to ensure an accurate representation of the situation. 1. Transparent Pricing & Charges Before confirming any booking, we provide a detailed quote outlining all applicable charges, including stair fees, which were clearly stated in your quote. While you initially disputed this, you later acknowledged—during a call with management two days after posting your review—that the charges were included but overlooked. Despite this, we remained professional and even waived additional charges to ensure a smooth moving experience. 2. Damage Claims & Accountability We take all damage claims seriously and have a structured insurance process. However, when we requested proof (photos and receipts) to proceed with your claim regarding the fridge and computer table, you were unable to provide any documentation. Without evidence, we could not verify the claim. 3. Professionalism of Our Team Our admin team communicates all pricing and policies upfront and strives to handle concerns professionally. We regret that you felt otherwise, but at no point did our team act unprofessionally. In fact, despite the disagreement over charges, we continued to assist you and made concessions to resolve the matter amicably. We value our customers and operate with honesty and integrity. While we understand moving can be stressful, it is important to present the full context of this situation. We remain open to resolving any outstanding concerns professionally and constructively. If you wish to discuss this further, please reach out to our team. Thanks.
• Anitha

  NEW

  Verified Oneflare review

  22 Jan 2025

  Verified

  Job Type: Local Removalist

  Location: Glen Iris, VIC

  The overall experience with this company was extremely disappointing and unprofessional. While initially appearing cheaper, the move ultimately proved more costly. Removalists: Despite completing the move, they caused damage to our fridge and a computer table. Although the removalists were helpful during the move, they lacked accountability for the damage they caused, refusing to accept responsibility. Admin: A significant disconnect existed between the administration department and the removalists. The removalists continually added hidden fees that were not included in the original booking quote. When we raised these unexpected charges with the admin department, their response was highly unprofessional. Instead of attempting to de-escalate the situation, they resorted to yelling at us. To avoid further conflict and the stress of a prolonged dispute, we ultimately paid all the additional fees.
  Onyx Removals

  replied

  29 Jan 2025

  Dear Anitha, I have already responded to your husband' s duplicate review comments. I am responding here as well. Thank you for sharing your feedback. At Onyx Removals, we take customer satisfaction seriously and always strive to provide transparent, professional, and high-quality service. However, we would like to clarify certain points to ensure an accurate representation of the situation. 1. Transparent Pricing & Charges Before confirming any booking, we provide a detailed quote outlining all applicable charges, including stair fees, which were clearly stated in your quote. While you initially disputed this, you later acknowledged—during a call with management two days after posting your review—that the charges were included but overlooked. Despite this, we remained professional and even waived additional charges to ensure a smooth moving experience. 2. Damage Claims & Accountability We take all damage claims seriously and have a structured insurance process. However, when we requested proof (photos and receipts) to proceed with your claim regarding the fridge and computer table, you were unable to provide any documentation. Without evidence, we could not verify the claim. 3. Professionalism of Our Team Our admin team communicates all pricing and policies upfront and strives to handle concerns professionally. We regret that you felt otherwise, but at no point did our team act unprofessionally. In fact, despite the disagreement over charges, we continued to assist you and made concessions to resolve the matter amicably. We value our customers and operate with honesty and integrity. While we understand moving can be stressful, it is important to present the full context of this situation. We remain open to resolving any outstanding concerns professionally and constructively. If you wish to discuss this further, please reach out to our team. Thanks.
• Ravish M

  Google review

  27 Dec 2024

  Cheap price great services provided by onyx yesterday. Removalist was well trained and experienced showed great teamwork.😊
  Onyx Removals

  replied

  27 Dec 2024

  Thank you for your wonderful review, Ravish! We're delighted to hear you had a great experience with our team and found our services valuable. Your satisfaction means a lot to us. We look forward to serving you again in the future!

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.