Onyx Removals

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Reviews (255)

• Nicole T

  NEW

  Google review

  01 Oct 2025

  Used this company to move two weeks ago on Tuesday Sep 16th. They claim to have insurance. However, we have gotten nowhere trying to claim for damage to our brand new fridge, by their removalists. They just dont respond to emails. You need to follow up multiple times. And again, no response. Really shocking. I do not recommend this company.
  Onyx Removals

  replied

  01 Oct 2025

  We apologize for the frustrating experience you've had regarding the damage to your fridge and the communication issues with our team. Your feedback is invaluable, and we take it seriously. We are currently reviewing your case and will make every effort to respond to you promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
• Amit G

  NEW

  Google review

  30 Sep 2025

  Overall bad experience throughout the move. TV cabinet was damaged during the move. We were advised to email them including pictures. This was done on 19 Sep 2025. Calls are not answered since and emails not responded to.
• Marcus G

  NEW

  Google review

  29 Sep 2025

  (Translated by Google) Very good (Original) Sangat bagus
  Onyx Removals

  replied

  29 Sep 2025

  Terima kasih atas ulasan positif Anda! Kami senang mendengar bahwa Anda memiliki pengalaman yang sangat baik. Kami berkomitmen untuk terus memberikan layanan terbaik kepada pelanggan kami. Sampai jumpa di kunjungan berikutnya!
• Nina R

  NEW

  Google review

  27 Sep 2025

  Most dependable removalists for interstate relocations honestly mate. Catherine's team delivered exactly what they promised from start.
  Onyx Removals

  replied

  27 Sep 2025

  Thank you for your wonderful review, Nina! We're thrilled to hear that Catherine and the team met your expectations for your interstate relocation. It's great to know you found us dependable. We appreciate your trust and look forward to assisting you again in the future!
• Kayla M

  NEW

  Google review

  26 Sep 2025

  Great experience with the Onyx removal team.. They were excellent, punctual, careful with our furniture and boxes as well as being quick and efficient, attentive with our requests and very polite. Greatly appreciate Onyx Removals for making our move so seamless.
  Onyx Removals

  replied

  26 Sep 2025

  Thank you for your fantastic feedback, Kayla! We're thrilled to hear that our team made your moving experience seamless and efficient. Your appreciation for our care and punctuality means a lot to us. We wish you all the best in your new home and hope to assist you again in the future!

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.