Onyx Removals

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Reviews (207)

• Lloyd F

  NEW

  Google review

  20 Aug 2025

  Jagjit's team brought plastic sheeting for our white carpets. Very competitive pricing for comprehensive floor protection services.
  Onyx Removals

  replied

  20 Aug 2025

  Thank you for your wonderful feedback, Lloyd! We're thrilled to hear that our team effectively protected your carpets while providing you with competitive pricing. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!
• Landon P

  NEW

  Google review

  19 Aug 2025

  Carlos handled our commercial espresso machine with precision. Efficient insurance documentation when steam wand got minor ding.
  Onyx Removals

  replied

  19 Aug 2025

  Thank you for your kind words, Landon! We're glad to hear that Carlos provided you with excellent service and handled the situation with efficiency. Your satisfaction is our priority, and we appreciate your feedback. If you need any assistance in the future, feel free to reach out.
• Era L

  NEW

  Google review

  19 Aug 2025

  DO NOT USE THIS COMPANY!! At first the booking process is great, price is cheap and it seems like you’ve made the right choice of Removalist. The booking was for 7-10am arrival. They didn’t call to tell me they’re running late, I had to call them. They showed up at 2:30pm.. (That’s just the start) The removalist didn’t use any blankets or wrapping, they dragged my mattress on the floor, couches were left filthy. When taking my TV out of the truck one of the removalist jumped off the raised ramp while holding the TV and nearly dropped it! After the first load they asked if they could come and finish the job the following day! I just wanted it done so I asked that they continue. Ohhhh it gets better!!! I had to borrow tools to unscrew my dining table as they had none. Then as they are carrying my $2000 table they drop it!!! And it is damaged… I called onyx and send them photos of the damage.. That same night one of the removalist calls me after 8pm begging me not to complain because he will not be paid by his employer!! I tell him it’s inappropriate for him to be calling me. I email onyx and let them know. Over a couple of weeks I speak with Annie, she reassured me that the matter will be resolved. But they stop responding to my calls.. So this is why I decided to write this review.. if I’m not going to be compensated then I can at least stop you from going through a stressful moving experience. ******NOTE- it has been 6 days since onyx responded to my review and they are yet to be in contact with me 17/07/2025 Updated 23/07/2025 Onyx have yet to contact me. Not returning my calls. Updated 10/08/25 Still no contact from Onyx.. and now I have been blocked via email! (See pic) Very professional
  Onyx Removals

  replied

  10 Jul 2025

  Dear Era, Thank you for taking the time to provide your account of the experience you had with Onyx Removals. We sincerely apologize for the considerable inconvenience and distress that you faced during your move. It is clear that we have not met the high standards of service we strive to uphold, for which we are genuinely sorry. The concerns you've raised regarding the tardiness of our team, inadequate handling of your belongings, and the subsequent damage to your furniture are being taken very seriously. We understand that the safety and care of your items are paramount, and it is evident that we failed to ensure that on this occasion. Please rest assured, we are conducting a thorough internal review to address and rectify the lapses in service quality and employee conduct that you’ve reported. We are committed to learning from this and implementing measures to prevent such incidents in the future. In relation to the unresolved issue of compensation for the damages incurred, we acknowledge the lack of follow-through you experienced. Customer satisfaction and trust are vital to us, and we would like to rectify this matter promptly. We appreciate you bringing these matters to our attention, despite the disappointment you have faced. Our team will be reaching out to you to discuss a suitable resolution and to ensure that your concerns are addressed to your satisfaction. Again, we apologize for falling short of the experience you expected and deserved. Kind regards, The Onyx Removals Team
• Yusuf L

  NEW

  Google review

  18 Aug 2025

  Jackie coordinated multiple elevator bookings flawlessly across buildings today. Efficient claims handling gave us peace of mind.
  Onyx Removals

  replied

  18 Aug 2025

  Thank you for your positive feedback! We're thrilled to hear that Jackie managed the elevator bookings so efficiently and that our claims handling provided you with peace of mind. Your satisfaction is our top priority, and we appreciate your recognition of our team's efforts. We look forward to continuing to serve you in the future.
• Ross M

  NEW

  Google review

  17 Aug 2025

  Jagjit's team navigated our steep driveway without breaking sweat. No damages to any items despite tricky access challenges.
  Onyx Removals

  replied

  17 Aug 2025

  Thank you for your fantastic review, Ross! We're thrilled to hear that Jagjit's team successfully maneuvered through the challenges and ensured the safety of your items. Your satisfaction is our priority, and we're glad to know we met your expectations. If you need assistance in the future, we're here to help!

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.