Onetouch Removal Pty Ltd

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Reviews (7)

• Danielle S

  NEW

  Oneflare review

  01 Oct 2025

  BEWARE, DO NOT IN ANY CIRCUMSTANCES USE THIS COMPANY. They first didn’t communicate anything, secondly, they didn’t come on the planned day as apparently, they had got into an accident an hour after they said they were on the way after running hours late. They then didn’t rock up on time the next day with no communication. When they did turn up their truck was filthy, their blankets were torn, they didn’t know how to back the truck and almost took out the letterbox. They then proceeded to damage the first item they took out of the house which was my bed base and then tried to hide the fact that they had damaged it by quickly trying to load it in the truck. When I advised them that I wanted compensation for the damaged bed base they said that there was nothing wrong and it was just the fabric that was damaged, I proceeded to ask for their boss’s number so I could call them but they were not willing to give me his number. The whole time they were talking in their own language between themselves and the boss. When they did put their apparent boss on the phone, he advised that he would give me discount. I advised I wanted compensation for the damaged bed base and that is why they have insurance but he refused and continued to advise me that he would only give me discount, he then agreed to pay me for the damage if I could send him the price of what the base was worth, he then went back to speaking to his workers who then proceeded to dump my base of my bed out the front of the house, when I asked what they were doing they said they didn’t feel comfortable doing my job and that they were leaving. I said I wanted my deposit back and the money to replace the bed base and he said they would give it to me in cash, I told them that one could go get it while the other stayed to ensure that they wouldn’t do a runner but they didn’t want to do that and ran to their truck. I went to the front of their truck to take a photo of their numberplate and this is when they tried to run me over. I have police and SA court getting involved
• Samira O

  Oneflare review

  30 Nov 2022

  I had a very bad experience with this company yesterday, I checked everything with them, I told them I want to have one-way removal not 2-3 times return, and please send a big truck, I listed everything I had and send it to them, they said it's fine they can do it in one, two guys came, before they start I showed everything to them, they said is fine they can take it one way, later they left few items and told me they have to come back for the second time. I couldn't do anything and I should finish the same day. So I thought is going to be quick because it was a few items left. I thought it take 5 hours but they waste time in between and took 9 hours and 30 minutes, they are not professional as they said, they didn't were gloves, and they don't have a good trolley and tools for moving your furniture, they scratched my washing machine, color damaged on my beauty table, they damage the one of draw luck, and scratched the fresh painting door, and scratched the floor. They asked me for more than $1k they have a hidden price, and at the end, they ask me to pay GST which they didn't mention at the beginning at all. I don't recommend this company at all
• Veki M

  Oneflare review

  28 May 2022

  Fantastic value, finally a reputable service that doesn’t charge an arm and a leg. Sam were very efficient, careful, considerate, and conscientious. The movers worked for 10 hours straight without showing signs of fatigue and complied with every request with grace.
• Leiani

  Verified Oneflare review

  25 May 2022

  Verified

  Job Type: Local Removalist

  Location: Christies Beach, SA

  The boys at One touch took 6 hours to do a quoted 3 hour job. 1 truck load. I had less furniture and boxes in the day than first quoted. They spent more time talking and taking phone calls than moving my items. they were careful and wrapped a large mirror perfectly, (I don’t doubt they took care) which did not get damaged however the time it took to ‘put the puzzle together’ was ridiculous. Withing the first hour the only items in the truck were a mattress and bed. One of the boys left early and another took his place within the last hour, he had no care for the job, damaging a wall and refusing to cover costs. He Spent more time arguing that the lounge wouldn’t fit through the door way with no attempt to try at a different angle, lounge is now in the shed for me to move myself 😡 had to move two large lounge chairs and three heavy boxes in by myself as they were left outside. A few pieces of furniture which were brand new now have visible scratches on them. A number of items were left behind even though I was quoted on them. I tried my best to help them and hurry them up which clearly didn’t work. I would NOT recommend One Touch to anyone. If you decide to book these guys, maybe get them to physically look at what you’re moving and stick to a number. Otherwise they will move slowly and tell you they are just being ‘careful’. Time is money and they will take you for a ride 👎🏼
• Jai W

  Oneflare review

  24 May 2022

  Highly recommend Onetouch Removals thank you to Sam & team for moving my furniture from Norwood to Mount Gambier in perfect condition & at a very reasonable price😊

Frequently asked questions

• How do you normally charge for your service?

  $99 per hour + 1/2 hour call out fee

Unique selling points

• Our skilled drivers are removal services experts who are provide efficient and genuine removal services in and across Adelaide and Melbourne