Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and guarantee our design work. We are happy to provide details. Please feel free to contact us with any questions you may have. We are here to serve and delight our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love the creative process but most importantly love working with entrepreneurs, marketers and small business owners. It's an exciting industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a fantastic success story for a client where we doubled there business through website marketing. The most exciting thing was how small the investment was on the clients part to produce such a significant result.

Question 4

What do you like most about your job?

Accepted Answer

I love turning around a poor web presence and making it a profit generating machine. I love to serve and value add for clients and build long term working relationships.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When it comes to website design we are often asked if we use existing themes or design. The answer -  If you want to Yes or if you prefer it custom created we do that too. It's a customised service to meet the clients specific needs.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our track record speaks for itself. I encourage you to visit our website and view the video testimonials from our raving fans. If you would like referee's we are happy to provide them.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

There are a lot of sharks out there in the industry. We are always honest and transparent with our clients. If we can save the client money we will tell them. For example if we use an existing template we won't charge for a fully customised design like many others do.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will walk you through everything step-by-step. It's our intention to make the process as easy as possible for you. It doesn't need to be a complicated process.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Providing examples to demonstrate your likes and dislikes. - Write a detailed creative brief. - Provide details on your budget so we can recommend the most suitable options.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free initial 45 minute web marketing consultation to all Oneflare customers.

Question 11

What makes your pricing competitive?

Accepted Answer

There are a number of options we discuss with clients that can result in significant savings. We will make recommendations and suggestions according to your specific needs.

Question 12

How do you normally charge for your service?

Accepted Answer

For new clients we will create a quote for projects. Once a working relationship is established we can provide ad-hoc services on an hourly rate of $100+GST per hour.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work with entrepreneurs, marketers and small business owners. We find them to be the most exciting clients and are able to be a little more responsive than bigger companies in the marketplace.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I personally have a degree in Graphic Design/Multimedia. I do the creative design work and work with excellent programmers, printers, writers and other specialists as required.

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