Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have 10 million insurance and will always supply you with a certificate of currency. Old Stump guarantees all work and will never leave your job till the quotation has been fulfilled and your 100% satisfied

Question 2

How did you decide to get into your line of work?

Accepted Answer

It's seems to be in our blood. 3 generations of tree climbers. From a young teenager I always had a fascination with trees and growing them. Later in life been in landscaping for 6 years before learning to climb. The rest is history

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In this industry you meet a some really great people. I think in a whole the work we do there's never shortage of a story to share. Hopefully I can share one in person!

Question 4

What do you like most about your job?

Accepted Answer

We love to work outdoors. Been able to take our experience and skills to help customer try to understand the importancy of tree health and how trees can be so beneficial in your home. It's a great job with different views from our office chair everyday

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It always helps to do some background research and these days it's so easy to do. Check there reviews on Google, check there videos, ask to check there safety procedures, ask check there insurance certificate of currency. Most of all DONT rush, feel comfortable before making a decision

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you supply free quotes? Yes we do! Will I need permission to cut down my tree? It all depends on where you live, I will be happy to assist you getting this information. Will lopping my tree kill it? In most cases lopping is bad practice, I show and explain how we can prune to give the best health

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

To taking pride in our works, not rushing through things just to have a higher turn over. I believe in my word and my actions the importance of keeping to my word and always having awareness of my actions.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My team and I share a great passion for what we do and how we approach every task. My promise to you; that this shows through with our high standards of workmanship, safety and customer service. We'll always take care of your property as if it was our own!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All we need to do is have a onsite inspection so we can determine the best way of completing the task. This also helps so if there is a saving to be made we can make it happen. Please always tell us the plans for the tree's so we can supply the best possible solution.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There is a few things that can help save money on your tree works: firstly having the work completed between Monday to Friday. Secondly referring us on to another person we are always grateful and will supply your job with a discount. Thirdly cash payments on completion

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For our Oneflare customers, there family or friends we will provide a 5% discount for any job over $500 and 10% discount for any job over $1200

Question 12

What makes your pricing competitive?

Accepted Answer

We want to be competitive leaders in the Arboriculture industry. When it comes to pricing our task you simply pay for our standard rates. We all know there will always be someone out there who can do it cheaper. Old Stump doesn't sacrifice the wellbeing of others just to save a $

Question 13

How do you normally charge for your service?

Accepted Answer

We have several ways we charge and will always tailor the best option for your task. It's not easy sometimes budgeting on tree works that need to be done and we understand this. If there's a more affordable option we'll always help make it happen

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My team and I are skilled in all aspects of tree removals, tree pruning, tree surgery. We are always keeping up to date with the latest technics, combined with our own innovative procedures, combined with decades of experience there's isn't a task we can't handle

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a combined experience of over 33 years in the Arboriculture/horticulture industry. You will always have a minimum of one certificate III qualified Arborit on site helping to complete the task. My team are trained to AS 4373-2007 pruning of amenity; you can rest assure will take 100% care

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