Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured as it is a requirement of our registration as a BAS Agent with the Tax Practitioners Board

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

When enquiring about bookkeeping services, always ask if the service provider is a Registered BAS Agent. In order to charge a fee for many bookkeeping services in Australia you must be a Registered BAS Agent and the benefits of hiring one include insurance, training, experience and adherence to code of conduct

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A question I'm often asked is: Do I really need accounting software if I'm starting a new business? The answer is usually YES! However, you may be surprised at just how inexpensive accounting software can be for start-ups. And the good news is, we can show you how to get the best out of your software or manage it all for you, so you never have to feel weighed down by the process

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We value clear communication highly, therefore we listen to what you tell us before offering solutions for your needs. Our solutions are based on 20 years experience in bookkeeping, business management, software implementation and process development

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a FREE bookkeeping software health check valued at $249 when you sign up to one of our fixed-fee bookkeeping packages for 3+ months. Starting off with our health check gives you peace of mind that your reporting is accurate and that you're making the best use of your accounting software features.

Question 6

How do you normally charge for your service?

Accepted Answer

We use a combination of fixed-fee or hourly charge depending on the type of service we are offering. Our bookkeeping packages are charged on a fixed-fee basis so you'll always know ahead of time what your bookkeeping charges will be. We offer a choice of fixed-fee support plan or on-demand hourly charges for our Helpdesk.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in software and add-on apps. We are partnered with leading brands of accounting software including Xero, QuickBooks and MYOB plus many add-on app solutions.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

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