Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely- both in Public Liability, $10 million dollars, and work cover, which is also peace of mind for our customers

Question 2

How did you decide to get into your line of work?

Accepted Answer

I needed a change of career direction, had a friend in the industry, and thought why not? all these year slater, I can honestly say it was a great choice!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Quite a few, but they all revolve around customer satisfaction- Tile and Grout Cleaning gives clients the greatest rise, often people rave of the results, and they also refer their friends!

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of living up to expectation and ensuring our clients are happy with our work.  THis business gives us the flexibility to meet many people, and this is also enjoyable

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they using truck mounted machinery? Do they use a quality pre spray? Are they insured? Are they Police Checked?  Do they have Working With Children Checks? people may not think this is applicable, but from experience, we work in homes with children present- It is a crucial question

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take to dry? The answer depends on a few factors- will heaters be on afterwards? Time of year?   Are there extra charges?  No , not unless we have been mislead in the quoting process.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation hinges on repeat custom. Repeat customers and referrals make up over 80% of our business, and this only occurs through quality work, punctuality, fair pricing, and doing what we say we will do

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At North West Carpet Cleaning, we are fully insured, both Public Liability and Work Cover, Police Checked, Working With Children Checked, punctual and reliable. In business since 2012, we use only the best Truck Mounted and Portable machinery, meaning we can service properties with no power also!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A few key factors- how many rooms, bedrooms, or living areas? Stairs? Single level home or double storey? Apratment or flat? We can cater for all scenarios, but these questions are helpful

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Pre Vaccuum- this is vital Don't use harsh chemicals to try to clean stains etc- more often than not this results in further damage! Act quickly- most stains can be removed if acted upon within a couple of days

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our offers vary from month to month, so be sure to call or enquire via Oneflare, or check out our Facebook page - North West Carpet Cleaning for regular offers and deals

Question 12

What makes your pricing competitive?

Accepted Answer

Value for money- the saying goes, you pay for what you get, and this is especially true in the Carpet Cleaning industry, which is extremely unregulated. We pride ourselves on highest possibly quality results, at a great price

Question 13

How do you normally charge for your service?

Accepted Answer

We quote in differing ways for each job- Carpet Cleaning can be a little easier to quote without sighting the job, but for example, Tile and Grout Cleaning, we most times need to see the job at hand

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects, Carpets, Tile and Grout Cleaning, Upholstery Cleaning- but my personally most gratifying job is Tile and Grout, clients are left amazed at the results, which certainly gives us a buzz!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We hire only trained technicians, and because the owner of North West Carpet Cleaning actually works on the job, you can rest assured that we will carry out your job to the highest possible level

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